Kennel Booker

If you ned to cancel the days bookings (or future days bookings) you can easily do do from the Daily Overview screen

Cancel a Days Bookings

Booking Display Colors on KennelBooker

Recording Tips in KennelBooker

Occasionally you may cancel a booking by mistake or the customer may change their mind

Undo Cancelled Booking

How to update the prices charged for bookings, services, packages, and subscriptions

Managing Price Increases

Send customers vaccination email alerts to let them know when their pets vaccinations are out of date

Vaccination Email Alerts

Undo Checkout

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Articles to guide you thought the various booking related features in KennelBooker

Bookings

How to search for a booking using the booking reference.

Search for a Booking using the Booking Reference

Simple Check-In vs Standard Check-In

Simple Check-Out vs Standard Check-Out

Check-in all bookings from the Daily Overview Screen

Check-In all Bookings

Check-out all bookings from the Daily Overview Screen

Check-Out all Bookings

Cancellation Fees/Cancellation Charges

Changing a Booking Status

KennelBooker lets you see how much money each customer owes and lets you send an email to them with their attached invoice.

Monthly/Arrears Billing

Someones you may have space to take a bookings but you are limited by  licensing restrictions on how many pets you can have onsite at once.

Setting Capacity Limits

Require pets to pass an evaluation before being allowed to make bookings

Evaluations

How do cancel customers future bookings from the system, cancel bookings, delete bookings

Cancel Customer Booking(s)

Wait List Feature

How do I print out an invoice for a booking

Print out an Invoice

Add a pets belongings to a booking when checking in a pet.

Belongings Feature

For customers who have different people pickup or dropping off their pet on a daily basis - you can record a list of allowed people.

Designated Pickup & Password Feature

You can add in custom booking types into KennelBooker using our Other booking types feature.

Enabling Other or Generic Booking Types.

General Features

You can add any additional services you offer your customers into KennelBooker

Adding Additional Services

How to add transport/taxi services to bookings

Taxi/Transport Services

Additional Services without a Set Price

You may need to edit or remove an additional service from a booking.

Editing or Deleting an Additional Service from a Booking

Additional Services

How to block out rooms for periods (for maintenance etc)

Blocking out Rooms

Setting year round or minimum stay durations at specific periods of the year.

Minimum Stay Durations

Remove Boarding Bookings from Calendar

Late Pickup Fee

How to add a new pet to a booking already in the system

Adding a pet to an Existing Booking

Remove a pet from a Boarding Booking

How to print run-cards and group run-cards.

Printing Run Cards

Free Nights/Boarding Credits

Add an availability checking step the booking wizard to see what runs are free for the booking duration.

Add Availability Check to Booking Wizard

Remove rooms from a booking or remove the rooms allocated to a split booking.

Remove Allocated Rooms from a Booking

Take a run/room out of the system as you need to carry out renovations etc.

Blocking our an individual run/room for a period

Setting up and adding rooms to your system

Boarding Units/Runs/Rooms

Group runs lets you add runs/rooms that can accommodate multiple booking in one run at the same time.

Boarding Units/Runs/Rooms - Group Runs

Record incidents that occurred onsite for boarding bookings, record the pet, date and time of the incident, and a note of what occurred.

Incident Reporting

Waivers - Booking and Vet Waivers

To maximise capacity at busy periods, you may wish to split a booking across multiple rooms for the duration of the stay.

Splitting a new Booking over multiple Runs

Splitting an existing Booking over multiple runs

Set up KennelBooker to automatically charge your customers a higher rate on holiday periods

Pricing - Holiday and Peak Pricing

How do I update the rates on a booking once its been created.

Pricing - Modify Rates on a Booking

How do I increase my prices on the system?

Pricing - Changing your rates / Increasing your prices

Setup - Allowing bookings to check into a room on a day when a booking is checking out.

In KennelBooker you can customise the run cards that you can print out, we have several templates and also the ability to remove sections.

Setup - Customising the Run Cards

Minimum Booking Durations

Boarding Bookings

Delete Grooming/Universal Booking Slots

Grooming - Setting Grooming Pricing

Grooming - Adding New Booking Types

Grooming Bookings

Create packages of daycare, walk or training credits to sell to your customers in bulk

Daycare/Walk/Training Credits

Set a limit on the number of minutes for a half day booking

Daycare Half Day Minute/Hour Limit

How to remove credits already assign to a booking

Remove Credits from a Daycare Booking

On occasion you may need to assign credits to a booking that has already checkout and is unpaid

Assign Daycare Credits to Past Bookings

Remove a pet from a Daycare Booking

Daycare Organisation

Check Out Linked Daycare Booking

Occasionally you may need to make a manual adjustment to the number of credits on a customers account by adding or removing credits.

Manually Adjust Credits on a Customers Account

How to add recurring or multi-day daycare bookings into the system

Daycare - Recurring and Multi-day Bookings

Daycare Bookings

Setting up KennelBooker to handle your board and train bookings

Board and Train

Training Classes and Courses

Delete or Cancel a Training Course

Training Bookings

Walk Time Durations

Walk Bookings

Find answers and get help from Intercom Support and Community Experts

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