Bookings

Cancel a Days Bookings

If you ned to cancel the days bookings (or future days bookings) you can easily do do from the Daily Overview screen

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Updated over a week ago

Recording Tips in KennelBooker

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Undo Cancelled Booking

Occasionally you may cancel a booking by mistake or the customer may change their mind

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Simple Check-In vs Standard Check-In

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Search for a Booking using the Booking Reference

How to search for a booking using the booking reference.

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Simple Check-Out vs Standard Check-Out

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Check-In all Bookings

Check-in all bookings from the Daily Overview Screen

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Check-Out all Bookings

Check-out all bookings from the Daily Overview Screen

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Changing a Booking Status

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Monthly/Arrears Billing

KennelBooker lets you see how much money each customer owes and lets you send an email to them with their attached invoice.

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Updated over a week ago

Setting Capacity Limits

Someones you may have space to take a bookings but you are limited by licensing restrictions on how many pets you can have onsite at once.

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Updated over a week ago

Evalutions

Require pets to pass an evaluation before being allowed to make bookings

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Cancel Customer Booking(s)

How do cancel customers future bookings from the system, cancel bookings, delete bookings

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Wait List Feature

Add bookings to a waiting list!

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Print out an Invoice

How do I print out an invoice for a booking

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Belongings Feature

Add a pets belongings to a booking when checking in a pet.

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Designated Pickup & Password Feature

For customers who have different people pickup or dropping off their pet on a daily basis - you can record a list of allowed people.

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Enabling Other or Generic Booking Types.

You can add in custom booking types into KennelBooker using our Other booking types feature.

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Adding Additional Services

You can add any additional services you offer your customers into KennelBooker

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Taxi/Transport Services

How to add transport/taxi services to bookings

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Additional Services without a Set Price

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Editing or Deleting an Additional Service from a Booking

You may need to edit or remove an additional service from a booking.

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Printing Run Cards

How to print run-cards and group run-cards.

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Late Pickup Fee

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Remove a pet from a Boarding Booking

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Adding a pet to an Existing Booking

How to add a new pet to a booking already in the system

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Add Availability Check to Booking Wizard

Add an availability checking step the booking wizard to see what runs are free for the booking duration.

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Remove Allocated Rooms from a Booking

Remove rooms from a booking or remove the rooms allocated to a split booking.

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Blocking our an individual run/room for a period

Take a run/room out of the system as you need to carry out renovations etc.

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Boarding Units/Runs/Rooms

Setting up and adding rooms to your system

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Boarding Units/Runs/Rooms - Group Runs

Group runs lets you add runs/rooms that can accommodate multiple booking in one run at the same time.

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Incident Reporting

Record incidents that occurred onsite for boarding bookings, record the pet, date and time of the incident, and a note of what occurred.

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Waivers - Booking and Vet Waivers

Print out booking and vet waivers from

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Splitting a new Booking over multiple Runs

To maximise capacity at busy periods, you may wish to split a booking across multiple rooms for the duration of the stay.

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Updated over a week ago

Splitting an existing Booking over multiple runs

To maximise capacity at busy periods, you may wish to split a booking across multiple rooms for the duration of the stay.

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Updated over a week ago

Pricing - Holiday and Peak Pricing

Set up KennelBooker to automatically charge your customers a higher rate on holiday periods

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Pricing - Modify Rates on a Booking

How do I update the rates on a booking once its been created.

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Pricing - Changing your rates / Increasing your prices

How do I increase my prices on the system?

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Setup - Allowing bookings to check into a room on a day when a booking is checking out.

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Setup - Customising the Run Cards

In KennelBooker you can customise the run cards that you can print out, we have several templates and also the ability to remove sections.

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Delete Grooming/Universal Booking Slots

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Grooming - Setting Grooming Pricing

How to set prices for Grooming bookings

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Grooming - Adding New Booking Types

Adding Grooming Types

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Remove Credits from a Daycare Booking

How to remove credits already assign to a booking

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Assign Daycare Credits to Past Bookings

On occasion you may need to assign credits to a booking that has already checkout and is unpaid

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Remove a pet from a Daycare Booking

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Updated this week

Daycare Half Day Minute/Hour Limit

Set a limit on the number of minutes for a half day booking

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Daycare/Walk/Training Credits

Create packages of daycare, walk or training credits to sell to your customers in bulk

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Manually Adjust Credits on a Customers Account

Occasionally you may need to make a manual adjustment to the number of credits on a customers account by adding or removing credits.

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Daycare - Recurring and Multi-day Bookings

How to add recurring or multi-day daycare bookings into the system

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Board and Train

Setting up KennelBooker to handle your board and train bookings

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Training Classes and Courses

Setting up training courses

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Updated over a week ago