Customers & Pets

Articles about the features we offer for customer and pet profiles

Stephen avatar
20 articles in this collection
Written by Stephen
Customers

Block Customer

How to block a customers access to the online booking system
Stephen avatar
Written by Stephen
Updated over a week ago

How to know if a customer has an online account setup?

Quickly check to see if a customer has registered for an online account.
Stephen avatar
Written by Stephen
Updated over a week ago

Adding Credit to a Customers Account

Adding credit to a customers account, and how to apply it to a booking.
Stephen avatar
Written by Stephen
Updated over a week ago

Send an Invoice to a Customer

Send customers an email with their statement of outstanding payments owed. How to send customers an Invoice.
Stephen avatar
Written by Stephen
Updated over a week ago

Add and Edit Vet Details

This article shows you how to add and edit vets in KennelBooker
Stephen avatar
Written by Stephen
Updated over a week ago

Adding notes to a Customers file

Adding notes to a customers file
Stephen avatar
Written by Stephen
Updated over a week ago

Checkout multiple bookings for a customer

If you have multiple unpaid/checked-in bookings for a customer you can group them all into one invoice.
Stephen avatar
Written by Stephen
Updated over a week ago

Troubleshooting Customer Login Problems

How to help your customers to log into your online booking portal
Stephen avatar
Written by Stephen
Updated over a week ago

Customer History Page

If you need to look up something quickly on a customers record you can normally find that information on the customers history page.
Stephen avatar
Written by Stephen
Updated over a week ago

Record Emergency Contact Info

You can record emergency contact information on the customers profile page.
Stephen avatar
Written by Stephen
Updated over a week ago

Delete or Archive a Customer

How do I delete a customer? How do I archive a customer record?
Stephen avatar
Written by Stephen
Updated over a week ago

Cancel or Delete customers future bookings.

How to remove all bookings added to the system for a customer!
Stephen avatar
Written by Stephen
Updated over a week ago

Merging Duplicate Customers

If you have multiple records in the system for a customer, you can merge records to tidy up your database
Stephen avatar
Written by Stephen
Updated over a week ago

Uploading Documents to Customer and Pet Records

KennelBooker lets you add documents to customer and pet records.
Stephen avatar
Written by Stephen
Updated over a week ago