Kennel Booker

Stephen

Articles about the features we offer for customer and pet profiles

Customers & Pets

How to block a customers access to the online booking system

Block Customer

Quickly check to see if a customer has registered for an online account.

How to know if a customer has an online account setup?

Adding credit to a customers account, and how to apply it to a booking.

Adding Wallet Funds (Account Credit) to a Customer's Account

Send customers an email with their statement of outstanding payments owed. How to send customers an Invoice.

Send an Invoice to a Customer

This article shows you how to add and edit vets in KennelBooker

Add and Edit Vet Details

Adding notes to a Customers file

If you have multiple unpaid/checked-in bookings for a customer you can group them all into one invoice.

Checkout multiple bookings for a customer

How to help your customers to log into your online booking portal

Troubleshooting Customer Login Problems

If you need to look up something quickly on a customers record you can normally find that information on the customers history page.

Customer History Page

You can record emergency contact information on the customers profile page.

Record Emergency Contact Info

How do I delete a customer? How do I archive a customer record?

Delete or Archive a Customer

How to remove all bookings added to the system for a customer!

Cancel or Delete customers future bookings.

If you have multiple records in the system for a customer, you can merge records to tidy up your database

Merging Duplicate Customers

KennelBooker lets you add documents to customer and pet records.

Uploading Documents to Customer and Pet Records

Once your customer accounts have been added to KennelBooker you can send everyone a welcome/registration link to create an online account

Send Registration Email to Customers

Customers

How do you add pets to a customers profile?

Adding a Pet to a Customer

Adding notes to a Pets file

How do I add a picture to the pets profile

Add a picture to the pets profile

How do i delete a pet from the system? How do I archive a pet from the system

Deleting or Archiving a Pet

KennelBooker lets you add additional pet breeds into the system to supplement the list that we automatically create.

How to add additional breeds

How to I add vaccination types into KennelBooker?

Adding new Vaccination Types

Move a pet from one customer to another

Pets

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.