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Customers & Pets
Customers & Pets
Articles about the features we offer for customer and pet profiles
20 articles in this collection
Written by
Stephen
Customers
Block Customer
How to block a customers access to the online booking system
Written by
Stephen
Updated over a week ago
How to know if a customer has an online account setup?
Quickly check to see if a customer has registered for an online account.
Written by
Stephen
Updated over a week ago
Adding Credit to a Customers Account
Adding credit to a customers account, and how to apply it to a booking.
Written by
Stephen
Updated over a week ago
Send an Invoice to a Customer
Send customers an email with their statement of outstanding payments owed. How to send customers an Invoice.
Written by
Stephen
Updated over a week ago
Add and Edit Vet Details
This article shows you how to add and edit vets in KennelBooker
Written by
Stephen
Updated over a week ago
Adding notes to a Customers file
Adding notes to a customers file
Written by
Stephen
Updated over a week ago
Checkout multiple bookings for a customer
If you have multiple unpaid/checked-in bookings for a customer you can group them all into one invoice.
Written by
Stephen
Updated over a week ago
Troubleshooting Customer Login Problems
How to help your customers to log into your online booking portal
Written by
Stephen
Updated over a week ago
Customer History Page
If you need to look up something quickly on a customers record you can normally find that information on the customers history page.
Written by
Stephen
Updated over a week ago
Record Emergency Contact Info
You can record emergency contact information on the customers profile page.
Written by
Stephen
Updated over a week ago
Delete or Archive a Customer
How do I delete a customer? How do I archive a customer record?
Written by
Stephen
Updated over a week ago
Cancel or Delete customers future bookings.
How to remove all bookings added to the system for a customer!
Written by
Stephen
Updated over a week ago
Merging Duplicate Customers
If you have multiple records in the system for a customer, you can merge records to tidy up your database
Written by
Stephen
Updated over a week ago
Uploading Documents to Customer and Pet Records
KennelBooker lets you add documents to customer and pet records.
Written by
Stephen
Updated over a week ago
Pets
Adding a Pet to a Customer
How do you add pets to a customers profile?
Written by
Stephen
Updated over a week ago
Adding notes to a Pets file
Adding notes to a pets file
Written by
Stephen
Updated over a week ago
Add a picture to the pets profile
How do I add a picture to the pets profile
Written by
Stephen
Updated over a week ago
Deleting or Archiving a Pet
How do i delete a pet from the system? How do I archive a pet from the system
Written by
Stephen
Updated over a week ago
How to add additional breeds
KennelBooker lets you add additional pet breeds into the system to supplement the list that we automatically create.
Written by
Stephen
Updated over a week ago
Adding new Vaccination Types
How to I add vaccination types into KennelBooker?
Written by
Stephen
Updated over a week ago