Kennel Booker

Stephen

Articles about the features we offer for customer and pet profiles

Customers & Pets

How to block a customers access to the online booking system

Block Customer

Quickly check to see if a customer has registered for an online account.

How to know if a customer has an online account setup?

Adding credit to a customers account, and how to apply it to a booking.

Adding Credit to a Customers Account

Send customers an email with their statement of outstanding payments owed. How to send customers an Invoice.

Send an Invoice to a Customer

This article shows you how to add and edit vets in KennelBooker

Add and Edit Vet Details

Adding notes to a Customers file

If you have multiple unpaid/checked-in bookings for a customer you can group them all into one invoice.

Checkout multiple bookings for a customer

How to help your customers to log into your online booking portal

Troubleshooting Customer Login Problems

If you need to look up something quickly on a customers record you can normally find that information on the customers history page.

Customer History Page

You can record emergency contact information on the customers profile page.

Record Emergency Contact Info

How do I delete a customer? How do I archive a customer record?

Delete or Archive a Customer

How to remove all bookings added to the system for a customer!

Cancel or Delete customers future bookings.

If you have multiple records in the system for a customer, you can merge records to tidy up your database

Merging Duplicate Customers

KennelBooker lets you add documents to customer and pet records.

Uploading Documents to Customer and Pet Records

Once your customer accounts have been added to KennelBooker you can send everyone a welcome/registration link to create an online account

Send Registration Email to Customers

Customers

How do you add pets to a customers profile?

Adding a Pet to a Customer

Adding notes to a Pets file

How do I add a picture to the pets profile

Add a picture to the pets profile

How do i delete a pet from the system? How do I archive a pet from the system

Deleting or Archiving a Pet

KennelBooker lets you add additional pet breeds into the system to supplement the list that we automatically create.

How to add additional breeds

How to I add vaccination types into KennelBooker?

Adding new Vaccination Types

Move a pet from one customer to another

Pets

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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