When you create your account the standard check-in workflow is enabled. When you go to check in a booking, no matter what type of booking it is, a Check in Booking popup appears with the booking reference, so you can confirm everything with the customer before you check the pet in.
What the standard check-in popup shows
The standard check-in popup only shows a section when there's something to show for that booking:
Birthday!!: a pet has a birthday during this stay.
Enemy Alert and Friends Alert: a pet marked as an enemy or a friend of this pet is also on site.
Booked Services: the service booked and any additional services.
Subscription and credits: whether the customer has a subscription, and the option to use their credits on this booking.
PawCheck: the customer's pre-check-in details, if you use PawCheck.
Vaccinations: any missing vaccinations.
Allergies: allergies recorded for the pet.
Tags: any tags linked to the booking, customer or pet.
Waivers: whether the customer has signed a Digital Waiver.
Notes: the notes on the booking.
Belongings: type in the customer's belongings and upload a photo of them.
Add Manual Payment: record a payment at check-in. This is hidden if the booking is already paid.
At the bottom of the popup, Check In checks the pet in, and Update Vaccinations checks the pet in and takes you to the vaccinations page. Close leaves the booking as it is.
How to turn on Simple Check In
If you would prefer not to see this popup when you click the check-in button, you can turn it off by enabling Simple Check In.
Go to Settings > Main Settings.
In the Check-in and Check-out Settings section, switch on Simple Check In.
Click Save.
Note: If you use the Daycare Credits feature or the Daycare Subscription feature, leave Simple Check In turned off, because the popup is what assigns credits to bookings at check-in. With Simple Check In on, credits are not applied to the booking.
What changes with Simple Check In
Simple Check In checks the booking in with one click, with no popup.
The check-in text or push notification still goes out to the pet parent if you have it switched on, the same as a standard check-in.
If you create invoice numbers at check-in, the invoice number is still created.
You don't see the popup's alerts at check-in, such as enemies, allergies or missing vaccinations.
You can't enter belongings, use credits or add a payment during check-in. You can add belongings and payments on the booking page afterwards.
Simple Confirm, just above it in the same section, is a separate setting: it skips the confirm popup and sends the confirmation email automatically. Simple Checkout is a separate setting too.
Simple Check In: frequently asked questions
Can I use Simple Check In for some booking types only?
No. Simple Check In is one setting for your whole account, and it covers every booking type. The only exception is daycare on the Daily Overview when you have daycare subscriptions set up: those bookings still open the check-in popup.
Does the pet parent get a message when I use Simple Check In?
Simple Check In sends the same check-in text and push notification as the standard popup, if you have those switched on. It doesn't change what the pet parent receives.
Can I still record belongings with Simple Check In?
Yes, but not during check-in. With Simple Check In on, open the booking and record the belongings on the booking page.
Simple Check In: common problems
I turned on Simple Check In but the popup still appears for daycare
If you have daycare subscriptions set up, daycare bookings on the Daily Overview always open the check-in popup, because subscriptions and credits are applied there. Other booking types check in with one click.
Credits weren't taken when I checked a booking in
Simple Check In doesn't apply credits, because credits are applied in the check-in popup. If you use credits, turn Simple Check In off in Settings > Main Settings > Check-in and Check-out Settings. For a booking that's already checked in, see Assign Daycare Credits to Past Bookings.
Clicking check-in opens a page about a missing waiver
You have Block check-in until the waiver is signed switched on in your waiver settings and the customer hasn't signed. The page has a Sign Waiver button that opens the signing page.
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