When checking in bookings, your customers (pet parents) may bring items with their pets, such as bedding, toys, leads or food. The Belongings feature lets you record these items on the booking, and add a photo of them, so you can hand everything back at check-out.
Where to find the Belongings feature
Belongings is always available. There's no setting to switch on. You can record belongings in two places:
The check-in popup (Check in Booking), in the Belongings box.
The booking page, in the Belongings box under Booking Details, and in the separate Belongings panel for a photo.
How to record belongings at check-in
Check the booking in from the Dashboard, the bookings list or the booking page. The Check in Booking popup opens.
Type the items in the Belongings box, for example "Blue bed, Kong toy, 2 bags of food".
To add a photo of the items, click Upload Belongings Image and choose a picture.
Click Check In.
The check-in popup only appears if Simple Check In is switched off. With Simple Check In on, the Dashboard and bookings list check bookings in with one click and skip the popup. You can still record belongings on the booking page, which always opens the check-in popup when you check in from there.
How to record or edit belongings on the booking page
Belongings are saved on the booking and can be added or changed at any time, before or after check-in.
Open the booking.
Type or change the items in the Belongings box under Booking Details.
Click Save at the bottom of Booking Details.
To add a photo, scroll to the Belongings panel on the booking page and click Upload Image. The photo appears in the panel straight away. To remove it, click Delete Image. Uploading a new photo replaces the old one.
Where belongings show up
Dashboard: bookings with belongings recorded show a belongings icon. Hover over it to see the list of items.
Reports: the Belongings report lists the bookings with belongings recorded, with the booking reference, booking type, customer, pets and the items. It covers boarding, board and train, daycare and nightcare bookings.
Run cards: the belongings photo can be printed on run cards. Switch on Show Belongings Image in Settings > Main Settings > Run Cards Settings.
What the Belongings feature doesn't do
Belongings doesn't send anything to the pet parent. The items aren't emailed, texted or shown in the online booking portal or the app.
Pet parents can't enter belongings themselves when they book online.
Belongings is one free-text box per booking, not a list per pet. If a booking has several pets, write which items belong to which pet.
Each booking holds one belongings photo. A new upload replaces the previous photo.
Belongings aren't copied to the customer's next booking. Record them on each booking.
Settings that affect the Belongings feature
Simple Check In (Settings > Main Settings > Check-in and Check-out Settings): when it's on, checking in from the Dashboard or bookings list skips the check-in popup, so there's no Belongings box at check-in. Record belongings on the booking page instead.
Show Belongings Image (Settings > Main Settings > Run Cards Settings): prints the belongings photo on run cards when it's on.
Belongings: frequently asked questions
Do I need to switch on the Belongings feature?
No. The Belongings feature is always available on every booking. There's no setting for it any more. If you don't see the Belongings box when checking in, Simple Check In is probably on; record belongings on the booking page instead.
Can I take a photo of a pet's belongings?
Yes. The Belongings feature lets you add one photo per booking. Click Upload Belongings Image in the check-in popup, or Upload Image in the Belongings panel on the booking page. On a phone or tablet you can usually take the photo with the camera from the upload button.
Can I change the belongings after the pet has checked in?
Yes. Belongings are saved on the booking. Open the booking, change the text in the Belongings box under Booking Details and click Save. To change the photo, upload a new one in the Belongings panel; it replaces the old one.
Does the pet parent get a copy of the belongings list?
No. The Belongings feature is for your staff only. Belongings aren't included in emails or texts to the pet parent and aren't shown in the online booking portal or app.
Can pet parents add belongings when they book online?
No. Only your staff can record belongings, at check-in or on the booking page.
How do I see everything my guests brought in?
Run the Belongings report on the Reports page for the dates you want. It lists each booking with belongings recorded, with the customer, pets and items. On the Dashboard, the belongings icon on a booking shows the items when you hover over it.
Can I print belongings on the run card?
Yes, the belongings photo. Switch on Show Belongings Image in Settings > Main Settings > Run Cards Settings, and the photo uploaded to the booking prints on its run card.
Which booking types can have belongings?
The Belongings box is on the check-in popup for every service, and on the booking page for boarding, daycare, nightcare, drop-in, grooming, home stay, walks and your other services. You can upload a belongings photo on any booking page.
Belongings: common problems
There's no Belongings box when I check a booking in
The check-in popup with the Belongings box is skipped when Simple Check In is on in Settings > Main Settings > Check-in and Check-out Settings. Either switch Simple Check In off, or open the booking and type the items in the Belongings box under Booking Details, then click Save.
I typed the belongings but they disappeared
On the booking page, belongings are only saved when you click Save at the bottom of Booking Details. Type them again and click Save.
"The image could not be read. It may be damaged or unsupported."
The Belongings feature couldn't open the photo you chose. Try a standard photo format such as JPG or PNG, or take the photo again. If you see "File could not be uploaded." or "The image could not be uploaded.", try again in a moment; if it keeps happening, contact support with the booking reference.
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