Run cards (also called kennel cards or room cards) are PDF cards you print and hang on the run, room or kennel a pet is staying in. They show the pet's and booking's details, and can include tables for staff to record feeding, medication, bowel movements and more. You can print a card for one pet, one card for all the pets on a booking, or the cards for a whole day's bookings in one go. You choose the card's layout and what's on it in Settings > Main Settings, in the Run Cards Settings section.
Where to find run cards
On a booking: the Booking for panel (the pets panel) on the booking page has a run card link for each pet, and on boarding bookings a menu with Print for all the pets on the booking.
For a whole day: Daily Overview, then the Links dropdown, then Print Documentation.
To change what's on the card: Settings > Main Settings, section Run Cards Settings.
The link and the card use your own name for runs, so if you call them rooms the link says Room card.
How to print a run card for one pet
Open the booking.
In the Booking for panel, find the pet. Beside the pet's run you'll see a link with your run name followed by "card", for example Run card.
Click it. The run card opens as a PDF in a new browser tab, ready to print.
This link is on boarding bookings and on the other booking types (daycare, grooming, walks and so on).
How to print one run card for all the pets on a booking
If several pets on a boarding booking share a run, you can print them all on one card:
Open the boarding booking.
In the header of the Booking for panel, click the three dots menu.
Click Print. The card for all the pets on the booking opens as a PDF in a new tab.
The same menu has Booking Waiver and Vet Waiver when the booking has waivers. Home stay, walk, drop-in and other/generic bookings have the same Print option in that menu.
How to print run cards for a whole day with Print Documentation
Print Documentation lets you print the run cards (and receipts, waivers and collars) for many bookings at once.
Go to Daily Overview.
In the Links dropdown at the top of the page, choose Print Documentation. The Document Printing page opens for the day you were looking at.
Choose a Status:
Checking In: bookings due to check in on that day that haven't been checked in yet.
Occupants: bookings that are checked in now.
Checking Out: bookings due to check out on that day.
To change the day, use the arrows beside the date or pick a date and click Search.
Tick the bookings you want in the Generate column. Tick/Untick All switches every tick on or off.
Click Create Cards. KennelBooker combines the cards into one PDF and opens it in a new tab. If nothing opens, use the Download File link on the page.
The same page has three more buttons for the ticked bookings: Create Receipts/Invoices, Create Waivers and Print Collars. Print Documentation lists boarding, daycare, home stay and grooming bookings.
How to customise your run cards
Go to Settings > Main Settings and scroll to Run Cards Settings.
Choose a Run Card Template. There are several layouts, from short cards to large ones and ones with a picture, cards without the customer's details, and black and white versions of most of them to save ink.
Switch on the tables and details you want on the card (see the list below).
Click Save.
Your changes show the next time you print a run card. Cards you've already printed don't change.
What you can show on a run card
Each of these is a switch in the Run Cards Settings section of Settings > Main Settings:
Show Medication Table: a section to record medication. Tick Always show the medication table even if the pet has no medication on file to print it for every pet; otherwise it's hidden for pets with no medication.
Show Feeding Table: a section to record feeding.
Show Vaccinations Table: the pet's vaccinations.
Show Bowels Table: a section to record bowel movements.
Show Urination Table: a section to record urination.
Show Notes/Activities Table: a table for daily notes and activities.
Show Friends/Foes Table: the pet's friends and foes, if you record them.
Show Purchased Products Table: products sold on the booking.
Show Belongings Image: the photo of the pet's belongings, if you upload one to the booking.
Show Customer Address on Card: the customer's address. Switch it off to keep the address off the card.
Show Booking related Q&A on Card: the booking's questions and answers.
Show Outstanding Booking Balance on Card: what's still owed on the booking.
What run cards don't do
Run cards aren't sent to the pet parent. They're for printing and using in your building.
Run card settings apply to every card you print. You can't choose a different template for one booking.
What staff write on a printed card isn't saved in KennelBooker. To record care in the system, use the Daily Care Log or the booking's notes.
Run cards: frequently asked questions
How do I print a kennel card for a dog?
To print a run card (kennel card) in KennelBooker, open the booking and click the run card link beside the pet in the Booking for panel, for example Run card. It opens as a PDF in a new tab, ready to print.
Can I print one card for two dogs sharing a kennel?
Yes. On a KennelBooker boarding booking, click the three dots menu in the header of the Booking for panel and click Print. All the pets on the booking go on one run card.
Can I print all of today's run cards at once?
Yes. In KennelBooker go to Daily Overview, choose Print Documentation in the Links dropdown, pick Checking In, Occupants or Checking Out, tick the bookings and click Create Cards. The cards come out as one PDF.
Can I print run cards for tomorrow's arrivals?
Yes. On the KennelBooker Print Documentation page, choose Checking In, move to tomorrow with the arrow beside the date (or pick the date and click Search), tick the bookings and click Create Cards.
Can I print run cards in black and white?
Yes. In KennelBooker go to Settings > Main Settings, Run Cards Settings, and choose one of the black and white versions in Run Card Template. Click Save.
Can I hide the customer's address on the run card?
Yes. In KennelBooker go to Settings > Main Settings, Run Cards Settings, switch off Show Customer Address on Card and click Save. Some templates also leave out the customer's details altogether.
Can I add a feeding or medication table to the run card?
Yes. In KennelBooker go to Settings > Main Settings, Run Cards Settings, and switch on Show Feeding Table and Show Medication Table. The medication table only prints for pets with medication on file, unless you tick Always show the medication table.
Can I show what the customer still owes on the run card?
Yes. Switch on Show Outstanding Booking Balance on Card in the Run Cards Settings section of KennelBooker's Settings > Main Settings, and click Save.
Can I print run cards for daycare or grooming bookings?
Yes. KennelBooker daycare, grooming and other booking pages have the same run card link beside each pet in the Booking for panel. Print Documentation also lists daycare and grooming bookings.
Does the pet parent get a copy of the run card?
No. KennelBooker run cards are only for printing at your premises. They aren't emailed to the pet parent or shown in the customer portal.
Can I print collars or receipts for the day as well?
Yes. The KennelBooker Print Documentation page (Daily Overview > Links > Print Documentation) also has Create Receipts/Invoices, Create Waivers and Print Collars for the bookings you tick.
Run cards: common problems
Nothing opens when I click Create Cards
Your browser is probably blocking pop-ups. The Print Documentation page says "You must allow Popup Windows for KennelBooker to see the Generated Combined Documents automatically". Allow pop-ups for KennelBooker, or click the Download File link that appears on the page after the cards are made.
My changes to the run card settings don't show
Run card settings only take effect after you click Save in the Run Cards Settings section of Settings > Main Settings, and only on cards printed after that. Print the card again from the booking.
The medication table isn't on the card
The run card medication table is hidden for pets with no medication on file. Tick Always show the medication table even if the pet has no medication on file under Show Medication Table in Run Cards Settings, and click Save.
Print Documentation says "No Bookings Found!"
There are no bookings with that status on the day shown. Check the Status (Checking In, Occupants or Checking Out) and the date at the top of the Print Documentation page.
I can't find the Print option for all pets
Print is in the three dots menu in the header of the Booking for panel on the booking page. Daycare and grooming bookings don't have this option; print each pet's card from the link beside the pet instead.
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