When you set up your KennelBooker account, we pre-load a list of common vaccinations. You can change this list at any time: mark the vaccinations you require and add your own. You don't need to delete the ones you don't use. KennelBooker uses the list to show whether each pet is up to date, to warn staff when a pet's vaccinations are missing or out of date, and to chase customers (pet parents) whose vaccinations have lapsed.
Where to find your vaccinations list
Go to Settings, then click Vaccinations in the settings menu on the left. The page is called Vaccinations and the list is headed Vaccinations You Require.
The list shows each vaccination with its Required setting, Pet type, whether the Record Expires, and whether it has a Pos/Neg Indicator.
How to add a vaccination type
Go to Settings > Vaccinations.
Click Add Vaccination. The Add/Edit Vaccinations box opens.
Fill in the details:
Vaccination Name: the name staff and customers see, for example "Kennel Cough" or "DHPPi".
Required: switch on for the vaccinations that matter to your business. These are the ones KennelBooker checks: a required vaccination with no date on file shows as missing on your screens and in emails. Required doesn't stop a booking being added.
Show Positive/Negative Indicator: switch on for vaccinations or tests you record as a positive or negative result, such as a titer test. A Pos/Neg switch then appears for it on each pet's profile.
Record Expires: leave on for vaccinations that run out. Switch off for a record that doesn't expire.
Pet Type: the type of pet this vaccination is for, for example Dog or Cat. Each vaccination applies to one pet type, so add it once for each type that needs it.
Click Add. The page shows "Vaccination saved".
How to change or delete a vaccination type
To change one, click Edit beside it, change the details and click Update Vaccination.
To delete one, click Delete at the end of its row and confirm. You can also click Delete Vaccination in the Add/Edit Vaccinations box. The page shows "Vaccination deleted".
A deleted vaccination type is no longer checked on bookings and no longer appears on pets' profiles. If you only want to stop insisting on it, edit it and switch Required off instead.
How to record a pet's vaccination dates
Each pet's profile has a Vaccinations panel listing the vaccinations set up for that type of pet. To get there, open the customer and click the pet's name.
For each vaccination, enter the date it's valid to (the date it runs out) in the Valid To box.
For a vaccination with a positive/negative indicator, set the Pos/Neg switch.
Click Save.
Vaccinations that are in date show a green tick. Vaccinations that are out of date show a red cross. Required vaccinations are marked as required.
If any of the pet's vaccinations are out of date, a Send Reminder button appears beside Save, so you can email the customer straight away. Once a reminder has been sent, the panel shows "Vaccination Reminder Sent on" and the date. See "Vaccination Email Alerts" in Related articles.
How to mark a vaccination as exempt
Some pets can't have a vaccine, for example on a vet's advice because of age or a medical condition. You can mark that vaccination as exempt for that pet.
On the pet's profile, click the Options menu (the three dots) at the end of the vaccination's row.
Click Mark as exempt….
Choose a Reason: Vet advised - medical condition, Vet advised - age, Titer test in date or Other. Add the vet's name or a note in Vet name or note (you must add a note if you choose Other).
Tick I've seen the vet's advice for this exemption and click Mark exempt.
An exempt vaccination counts as vaccinated with no expiry date. The pet won't get reminders for it, and bookings won't warn about it. The row shows an Exempt label instead of a date.
To undo it, open the same menu and click Remove exemption. The pet then needs an in-date vaccination again, and without a date it shows as missing. An exemption set before reasons were recorded shows Exempt - check; open the menu and use Add exemption reason… to add the reason, or Remove exemption if it was set by mistake.
What the vaccinations list doesn't do
The vaccinations list doesn't add vaccination dates to pets. Staff enter dates on each pet's profile, or customers enter them online if you allow it.
A vaccination type applies to one pet type only. To ask for the same vaccine for dogs and cats, add it twice.
Customers can't mark a vaccination as exempt online. Only staff can, on the pet's profile.
Related articles
Vaccination types: frequently asked questions
How do I add a new vaccination?
To add a vaccination type in KennelBooker, go to Settings > Vaccinations, click Add Vaccination, enter the name, choose the pet type and whether it's required, and click Add.
What does Required mean on a vaccination?
Required marks the vaccinations that matter to your business, and they're the ones KennelBooker checks. For example, if your list has 20 vaccinations and you mark 3 as Required, KennelBooker only checks those 3. If a pet has no date on file for a required vaccination, it shows as missing on the booking, on the Expired Vaccinations screen and on the Regulatory Compliance screen, and in missing-vaccination notes in emails. Required doesn't stop a booking being added.
Do I need to delete the vaccinations I don't use?
No. Leave them on the list and switch Required on only for the vaccinations you ask for. KennelBooker only checks the required ones, so the others won't cause missing-vaccination notes.
Does a missing required vaccination stop a booking?
No. In KennelBooker, a missing or out-of-date required vaccination shows a note to your staff (and in emails), but staff can still add the booking.
Where do I enter a pet's vaccination dates?
KennelBooker vaccination dates go on the pet's profile, in the Vaccinations panel. Enter the date each vaccination is valid to in the Valid To box and click Save.
Do I enter the date the pet was vaccinated or the expiry date?
Enter the expiry date. The KennelBooker pet profile asks for the date each vaccination is Valid To, which is the date it runs out.
What do the green tick and red cross mean?
On a KennelBooker pet profile, a green tick means the vaccination is in date and a red cross means it's out of date.
Can I record a titer test instead of a vaccination?
Yes. Add a vaccination type in KennelBooker for the titer test and switch on Show Positive/Negative Indicator. Each pet's profile then has a Pos/Neg switch for it. If a titer test is the reason a pet doesn't need a vaccine, you can also mark that vaccine as exempt with the reason Titer test in date.
A vet says a dog can't have a vaccine. What do I do?
Mark the vaccination as exempt on the pet's KennelBooker profile: open the three-dot menu on the vaccination's row, click Mark as exempt…, choose the reason, tick that you've seen the vet's advice and click Mark exempt. The pet then counts as vaccinated for it, with no reminders and no booking warnings.
Can I add vaccinations for cats or other pets?
Yes. When you add a KennelBooker vaccination type, choose the Pet Type it's for. Only the pet types you've set up are listed.
What happens if I delete a vaccination type?
A deleted KennelBooker vaccination type is no longer checked on bookings and disappears from pets' profiles. To keep it on file but stop requiring it, edit it and switch Required off instead.
Can customers enter their own pets' vaccination dates?
Yes, if you allow it. KennelBooker can let customers enter vaccination dates or upload certificates in the online booking portal. See "Allow customers to edit vaccination dates".
Can staff see who marked a vaccination as exempt?
Yes. KennelBooker records the reason, date and staff member when a vaccination is marked exempt, and the customer's History shows when an exemption was added or removed.
Vaccination types: common problems
A vaccination doesn't show on a pet's profile
Each KennelBooker vaccination type is set up for one pet type. Check the vaccination's Pet Type in Settings > Vaccinations matches the pet's type (for example Dog), and that the pet's type is filled in on its profile.
There's no Pos/Neg switch for a vaccination
The Pos/Neg switch only appears on the KennelBooker pet profile for vaccinations with Show Positive/Negative Indicator switched on. Edit the vaccination in Settings > Vaccinations and switch it on.
I can't mark a vaccination as exempt
In KennelBooker, you must choose a reason, add a note if the reason is Other, and tick I've seen the vet's advice for this exemption. The box shows "Choose a reason first.", "Add a note to explain "Other"." or "Tick the box to confirm you've seen the vet's advice." until you do.
A pet shows a red cross even though the owner says it's vaccinated
KennelBooker shows a red cross when the Valid To date on the pet's profile has passed. Ask the owner for the current certificate, enter the new Valid To date and click Save.