You can email your customers (pet parents) straight from KennelBooker when their pets have missing or expired vaccinations. The Expired Vaccinations screen lists every customer with a booking coming up whose pets need a vaccination updated, so you can chase them before check-in. One reminder email per customer covers all their pets.
Where to find vaccination email alerts
Click Vaccinations in the main menu on the left. This opens the Expired Vaccinations screen. Under Vaccinations in the menu there's also Require Validation, which is where you check vaccination dates customers have entered online (see "Allow customers to edit vaccination dates").
What the Expired Vaccinations screen shows
The Expired Vaccinations screen lists missing or expired vaccinations for customers with a booking in the next 60 days. There's one row per customer, showing:
the Customer and their email address;
their Next Booking Date;
Pets and vaccinations: each pet's vaccinations that need attention, marked Missing (no date on file), Expired with the date, or Expires with the date, and a Required tag on required vaccinations.
A vaccination that will still be valid on the customer's next check-in date isn't listed.
How to find a customer on the Expired Vaccinations screen
Use the tabs at the top: Reminder not sent (customers you haven't emailed yet), Reminder Sent (customers you've already emailed) and All vaccinations. The first two tabs show how many customers they hold.
Type in the search box (Find a pet or customer) to filter by pet name or customer name as you type.
How to send vaccination reminder emails
One customer: click Send reminder on their row. Once a reminder has gone, the row shows the date it was sent and the button reads Resend.
Several customers: tick the customers you want, then click Send reminders in the bar that appears.
Everyone not yet reminded: on the Reminder not sent tab, click Send to all (it shows the number of customers) and confirm "Email a vaccination reminder to ... customers?".
The screen then shows "Reminder sent" or how many reminders were sent. Customers who have no email address show No email address on their row, can't be ticked, and are skipped; the message tells you how many were skipped. Add an email address to the customer's details to include them.
Each customer gets one email covering all their pets' missing or expired vaccinations. It goes to the customer's email address, and to their second email address if they have one.
Sending a vaccination reminder from a pet or a booking
From the pet's profile: when any of the pet's vaccinations are out of date, a Send Reminder button appears in the pet's Vaccinations panel. If a reminder has already been sent, the panel shows "Vaccination Reminder Sent on" and the date.
From a booking: when a pet on the booking has out-of-date vaccinations, the booking shows a Send Vaccination Reminder button.
How to change the wording of the vaccination reminder email
The text of the vaccination reminder comes from your email templates. Go to Settings > Email Settings and open the Email templates section, then edit the Vaccination Reminder Email template. See "Email Settings" in Related articles.
What vaccination email alerts don't do
Vaccination reminders are sent by your staff from the screens above. KennelBooker doesn't send them by itself.
Vaccination reminders are emails only. They aren't sent by text message (SMS) or app push notification.
A vaccination marked as exempt on the pet's profile doesn't get reminders.
Customers with no booking in the next 60 days aren't listed on the Expired Vaccinations screen. You can still send a reminder from the pet's profile.
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Vaccination email alerts: frequently asked questions
How do I remind a customer their dog's vaccinations are out of date?
To send a KennelBooker vaccination reminder, click Vaccinations in the main menu and click Send reminder on the customer's row. You can also click Send Reminder on the pet's profile or Send Vaccination Reminder on the booking.
Does KennelBooker send vaccination reminders automatically?
No. KennelBooker vaccination reminder emails are sent by your staff from the Expired Vaccinations screen, the pet's profile or the booking.
Which customers are on the Expired Vaccinations list?
The KennelBooker Expired Vaccinations screen lists customers with a booking in the next 60 days whose pets have a missing or expired vaccination. A vaccination that will still be valid on their next check-in date isn't listed.
If a customer has three dogs, do they get three emails?
No. A KennelBooker vaccination reminder is one email per customer, covering every pet's missing or expired vaccinations.
Can I send a reminder to everyone at once?
Yes. On the Reminder not sent tab of the KennelBooker Expired Vaccinations screen, click Send to all and confirm. It emails every customer on that tab who has an email address. To resend to customers you've already reminded, tick them on the Reminder Sent tab and click Send reminders.
How do I know if a reminder has already been sent?
KennelBooker moves the customer to the Reminder Sent tab on the Expired Vaccinations screen and shows the sent date on their row. The pet's profile also shows "Vaccination Reminder Sent on" and the date.
Can I change what the vaccination reminder email says?
Yes. Edit the Vaccination Reminder Email template in Settings > Email Settings, under Email templates.
Can I send vaccination reminders by text message?
No. KennelBooker vaccination reminders are sent by email only.
Can the customer update the dates themselves after getting the reminder?
Yes, if you allow it. KennelBooker can let customers enter vaccination dates or upload certificates in the online booking portal. You then check them under Vaccinations > Require Validation. See "Allow customers to edit vaccination dates".
Can I use the Expired Vaccinations screen on a phone or tablet?
Yes. The KennelBooker Expired Vaccinations screen works in a phone or tablet browser, with the same tabs, search and send buttons.
Vaccination email alerts: common problems
My customer didn't get the vaccination reminder
KennelBooker sends the vaccination reminder to the customer's email address (and second email address, if they have one). Check the address on the customer's details, and ask them to check their spam or junk folder. If the row shows No email address, no email was sent.
A customer isn't on the Expired Vaccinations list
The KennelBooker Expired Vaccinations screen only lists customers with a booking in the next 60 days, and leaves out vaccinations that will still be valid on their next check-in. Check the Reminder Sent tab too: customers you've already emailed move there. Exempt vaccinations are never listed.
I can't tick a customer on the list
The customer has no email address in KennelBooker, so their row shows No email address and can't be ticked. Add an email address to their customer details.
A pet shows as Missing but the owner says it's vaccinated
Missing means KennelBooker has no date on file for that required vaccination. Enter the Valid To date on the pet's profile and click Save, and the pet drops off the list.