To comply with the UK regulations 'The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018', businesses must keep a number of key pieces of information on each pet and customer staying at their premises. KennelBooker's Regulatory Compliance screen gives you a quick overview of the pets on site and flags any missing details, and the Inspection pack turns your records into one printable pack for your licence inspection.
What the UK regulations ask you to record
A register must be kept of all the pets on the premises, which must include:
the dates of each pet's arrival and departure;
each pet's name, age, sex, neuter status, microchip number and a description of it or its breed;
the number of any pets from the same household, and a record of which pets are from the same household;
the name, postal address, telephone number (if any) and email address (if any) of the owner of each pet, and emergency contact details;
for each pet, the name, postal address, telephone number and email address of a local contact in an emergency;
the name and contact details of the pet's normal vet, and details of any insurance relating to the pet;
details of each pet's relevant medical and behavioural history, including any treatment against parasites and restrictions on exercise;
details of the pet's diet and related requirements;
any required consent forms;
the date or dates of each pet's most recent vaccination, worming and flea treatments;
details of any medical treatment each pet is receiving.
Check the regulations and your council's licence conditions for the full wording. Other parts of the UK and Ireland have their own rules; the compliance settings below let you choose what you check.
Where to find the Regulatory Compliance screen
Click Regulatory Compliance in the main menu on the left. The screen is available on every account. To choose what it checks, go to Settings > Regulatory Compliance.
What the Regulatory Compliance screen shows
The Regulatory Compliance screen shows a row for each pet booked in for the day or week you choose:
Single Date: pick a date and click Search to see every pet on site that day.
Weekly View: pick a week (Sunday to Sunday) and click View to see the pets checking in that week and those already staying at the start of it.
Cancelled and incomplete bookings aren't included. If there's nothing for that date, the screen says "No pets checking in".
Each row shows a View link to the booking, the booking type, the booking dates, the pet's tags, and the customer and pet. Then there's a column for each check you've switched on in your compliance settings, for example Vacc' (vaccinations), Vacc' Doc (whether an in-date vaccination certificate has been uploaded), Insu' (insurance), Emer' Details (emergency contact), Waivers, Pet Type, Breed, Sex, Neut' (neutered status), DOB, M'chip (microchip) and Photo. A check that isn't required for that type of booking shows "n/a".
Details that are on file show a green tick. Missing or out-of-date details show a red cross with a Fix link that opens the record where you add them, so you can update the pet or customer straight away. Vaccinations are checked against the booking's check-out date.
The PDF icon at the top of the screen saves the current view as a PDF.
Licence inspection pack
The Inspection pack button at the top right of the Regulatory Compliance screen opens the Licence inspection pack. It builds one printable pack of the records a licence inspector asks to see, such as the register of animals, vaccination status, care log, incidents, and consents and waivers, for the period you choose. See "How to make a licence inspection pack for your council inspector" in Related articles.
Compliance settings: choosing what you require
You choose which details the Regulatory Compliance screen checks, separately for each of your services. For example, you may not need to check vaccinations for dog walking or cremation bookings.
Go to Settings > Regulatory Compliance. The page is called Compliance checks.
In the What you require grid, each row is a detail you can insist on and each column is one of your services (using your own service names). Only the services you offer are shown.
Tick the box where a detail is Required for a booking of that service. The details you can require are: Insurance Details, Vet Details, Emergency Contact, Signed Waiver, Pet Type, Sex, Date of Birth, Breed, Vaccinations, Neutered Status, Microchip Number and Pets Photo.
Click Save.
The vaccinations themselves, and which ones are required, are set on Settings > Vaccinations. The compliance grid only decides which services are checked for them.
Staff need the Settings permission to change the compliance settings.
Collecting the details from customers online
If you use the online booking portal, you can ask customers for these details when they sign up. In Settings > Online Booking Portal, switch on the options you need, for example Require customers to provide their Address when signing up, Require customers to provide Emergency Contact Information when signing up, Require customers to provide Insurance Information when signing up, Require customers to provide Vet Information when signing up, Require customers to provide full pet details on signup and the individual pet details (breed, sex, date of birth, spayed/neutered status).
What the Regulatory Compliance screen doesn't do
The Regulatory Compliance screen flags missing details; it doesn't stop staff making or checking in a booking.
It doesn't email customers. To chase vaccinations, use the Expired Vaccinations screen (see "Vaccination Email Alerts").
It isn't the licence inspection pack. For the full register and records over a period, use Inspection pack.
Related articles
Regulatory compliance: frequently asked questions
How do I see which dogs are missing vaccinations or insurance?
Click Regulatory Compliance in the KennelBooker main menu and choose a date or week. Each pet booked in shows a green tick or a red cross for each detail you require, with a Fix link for anything missing.
Does KennelBooker help with my animal activity licence inspection?
Yes. The KennelBooker Regulatory Compliance screen shows missing details for the pets on site, and its Inspection pack button builds a printable licence inspection pack for your council inspector.
Can I choose what the compliance screen checks?
Yes. In Settings > Regulatory Compliance, tick each detail you require for each service and click Save. The KennelBooker compliance screen only shows columns for the checks you've switched on.
Can I check microchip numbers and neutered status?
Yes. Tick Microchip Number and Neutered Status for the services you need in Settings > Regulatory Compliance. KennelBooker then shows M'chip and Neut' columns on the compliance screen.
Does the compliance screen block bookings with missing details?
No. The KennelBooker Regulatory Compliance screen flags missing details so you can fix them; it doesn't stop a booking being made or checked in.
Can I print the compliance screen?
Yes. Click the PDF icon at the top of the KennelBooker Regulatory Compliance screen to save the current view as a PDF.
Which services can I set compliance checks for?
KennelBooker compliance checks can be set for each service you offer, for example boarding, daycare, nightcare, grooming, training, homestay, cremation, walks, drop-ins and the universal service, using your own service names.
Is the compliance screen only for UK businesses?
No. Any KennelBooker business can use the Regulatory Compliance screen and choose the checks that match its own licensing rules, insurer or policies.
Can customers fill in the missing details themselves?
Yes, through the online booking portal. In Settings > Online Booking Portal you can make customers give details such as their address, emergency contact, insurance and vet when they sign up, and let them upload vaccination certificates.
Regulatory compliance: common problems
A column I expected isn't on the compliance screen
The KennelBooker Regulatory Compliance screen only shows a column when that check is ticked for at least one service in Settings > Regulatory Compliance. Tick it, click Save and reload the screen.
A pet shows "n/a" for a check
"n/a" means that check isn't required for that type of booking in your KennelBooker compliance settings. Tick it for that service in Settings > Regulatory Compliance if you need it.
A pet shows a red cross for vaccinations but its dates are filled in
The KennelBooker compliance screen checks vaccinations against the booking's check-out date, so a vaccination that runs out before the pet goes home shows as out of date. A required vaccination with no date also shows a red cross. Click Fix to update the pet's vaccinations.
The screen says "No pets checking in"
There are no bookings for that date in KennelBooker, or they're cancelled or incomplete. Check the date, or switch between Single Date and Weekly View.