If you are restricted on the number of pets you can have onsite at once, for example by your licence, in KennelBooker you can limit the total number of pets from the Boarding settings page. The limit applies even if you still have free runs or rooms.
How to set a capacity limit
Go to Settings, then click Boarding in the settings menu (it uses your own name for boarding).
Scroll to the Capacity Settings panel and switch on Set Capacity Check.
Enter the total number of pets you can have onsite in Max Number Pets.
Tick the other services you want to include in the count. The options depend on the services you offer: Include Daycare Pets in count, and the same option for Nightcare, Homestay, Universal, Training and Walk. These use your own service names.
Click Save.
How the capacity limit counts pets
Boarding and board and train pets always count. Other services only count if you ticked them.
The capacity check counts pets, not bookings, so a booking for two dogs counts as two.
A boarding pet counts from its check-in date up to the night before check-out. It isn't counted on its check-out day.
Provisional bookings count. Cancelled bookings don't.
What happens when a booking goes over the capacity limit
When you go to add a boarding booking the system will check your capacity first. If you are going to go over your limit, a warning tells you which days you will be over on: "This booking will bring you over your allowed capacity on" followed by the dates. You can then do one of the following:
Tick Ignore and Continue to override the limit and carry on with the booking.
Click Add to Waitlist to move the booking to your waitlist instead.
Change the dates or the number of pets.
If you ticked Daycare, Nightcare, Training, Walk or Universal in the count, adding those bookings checks the limit as well. The warning for these says "Adding this booking will bring you over pet capacity". Daycare and nightcare bookings offer Add to Waitlist.
When a pet parent books online, the capacity limit applies automatically to boarding and board and train bookings. They can't override it. If the stay would go over your limit, it's treated as having no availability. Online daycare bookings are checked too if you ticked Include Daycare Pets in count.
Capacity limits: frequently asked questions
Is the capacity limit the same as the number of runs I have?
No. The capacity limit is a separate cap on the total number of pets. Bookings still need a free run or room as usual, and Max Number Pets can stop a booking even when runs are free. It's useful when your licence allows fewer pets than your runs could hold.
Can I set a different capacity limit for dogs and cats?
No. Max Number Pets is one total for all pets across your account.
Can I set a different capacity limit for certain dates?
No. Max Number Pets is a single number that applies to every date.
Can pets that are checking out be counted in the capacity limit?
No. The capacity check doesn't count boarding pets on their check-out day, and there's no setting to change that. The option called Include Pets checking out in this count (Boarding) in Settings only changes the pet count shown on the calendar. See Calendar Settings.
Does the capacity limit apply if I change the dates on an existing booking?
No. The capacity check runs when a booking is added. Changing the dates on an existing booking or moving it to another room doesn't check it again, so check your numbers before extending a stay.
Do grooming and drop-in bookings count towards the capacity limit?
No. Capacity Settings have no option for grooming or drop-in bookings, so they aren't counted. Adding a grooming, drop-in or homestay booking doesn't run the capacity check.
Capacity limits: common problems
Every booking says it will bring me over capacity
Check Max Number Pets in the Capacity Settings panel on your boarding settings page. If it's blank or 0, KennelBooker treats your limit as zero and every booking goes over. Enter your real limit and click Save.
I can't see Max Number Pets or the include options
Max Number Pets and the include options only show once Set Capacity Check is switched on. The include options also depend on which services you offer.
I want to stop using the capacity limit
Go to the Capacity Settings panel on your boarding settings page, switch off Set Capacity Check and click Save. Existing bookings aren't changed.
Customers can't book online but I have free rooms
If Set Capacity Check is on, online bookings stop once the stay would go over Max Number Pets, even with free rooms. Check how many pets are booked on those dates and whether other services are included in the count. Provisional bookings count too.
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