You can use the Health Monitor to keep an eye on pets that are onsite. It lists every pet checked in right now, and lets your staff give each pet a health status you've set up (for example "Yellow - Small Issues") and a note, so that other staff and management are aware of any ongoing issues. Pets with the same health status are grouped together in their own list.
Turning on the Health Monitor
The Health Monitor is switched on in Settings > Main Settings, in the Optional Features section. Switch on Enable Health Monitor and click Save. The Health Monitor is included on every KennelBooker plan. Once it's on, Health Monitor appears in the main menu.
Setting up your Health Monitor statuses
You create your own health statuses. There's no fixed limit on how many you can have. Generally facilities will create a set of statuses following a colour scheme or similar, for example:
Green - All Good
Yellow - Small Issues
Red - Urgent Care/Constant Monitoring
If a status name includes a colour (red, orange, amber, yellow, green, blue or purple), the Health Monitor shows that colour next to it.
Go to Settings > Customize Text and find the Health Statuses panel. You can also click Manage statuses at the top of the Health Monitor page.
Click Add Health Status.
Type the Status name and choose a Sort Order (1 to 40). The sort order sets where the status appears in the dropdown and on the Health Monitor page.
Click Add Status.
To change a status, click Edit next to it, make the change and click Edit Status. You can also Delete a status there, and Un-Delete it later.
Using the Health Monitor
Click Health Monitor in the main menu. The page (Health Monitoring) shows "Every pet checked in right now, grouped by health status." Each pet's row shows the pet, the owner, the booking type and booking number (click it to open the booking), a Status dropdown and a Notes box. Pets that don't have a status yet are in a Not Set group at the bottom.
Find the pet. Type a pet or owner name in the Find a pet or customer… box, or click one of the status chips at the top (each shows how many pets have that status) to jump to that group.
Choose a status from the pet's Status dropdown and, if needed, type a note.
Click Save on the row. If you've changed several pets, a bar at the bottom shows how many unsaved changes you have; click Save Changes to save them all, or Cancel to throw them away.
A message confirms the save, for example "Benji saved as Yellow - Small Issues", with an Undo button. The pet moves into its status group.
Click Export to Excel to download the list as a spreadsheet file (HealthMonitor.csv) with the customer name, pet, booking type, health status and health note.
Which pets the Health Monitor shows
The Health Monitor shows pets on bookings that are checked in now: boarding (including board & train), daycare, nightcare, grooming, training, walk, drop-in, home stay, generic and universal bookings.
A pet that hasn't been checked in yet, or has been checked out, isn't on the page.
The status and note belong to that stay. When the pet comes back on a new booking, it starts again as Not Set.
What the Health Monitor doesn't do
The Health Monitor doesn't tell the pet parent anything. Statuses and notes aren't emailed, texted or shown on the online booking portal.
The Health Monitor doesn't keep a history of each change of status. It shows the current status and note for each pet's stay.
The Health Monitor doesn't change the booking or its price, and it doesn't replace incident reports or medication records. To record something that happened, use Incident Reporting on the booking.
Health Monitor: frequently asked questions
How many health statuses can I have?
As many as you need. The Health Monitor no longer has a limit of 8 statuses. Each status has a sort order from 1 to 40 that sets the order it's listed in.
Where do I add or rename health statuses?
Health Monitor statuses are set up in Settings > Customize Text, in the Health Statuses panel. Click Add Health Status for a new one, or Edit to rename or delete one. The Manage statuses link on the Health Monitor page goes to the same place.
Can I undo a status change?
Yes. After you save on the Health Monitor, click Undo in the message that appears. Undo covers the last save you made on the page. For anything older, set the status back by hand and click Save.
Does the owner see the health status or notes?
No. The Health Monitor is for your staff only. Health statuses and notes aren't sent to the pet parent or shown on the online booking portal.
Does the Health Monitor work for boarding, or only daycare?
Both. The Health Monitor lists checked-in pets on boarding, daycare, nightcare, grooming, training, walk, drop-in, home stay, generic and universal bookings.
Is the Health Monitor included on my plan?
Yes. The Health Monitor is included on every KennelBooker plan.
Can two staff members use the Health Monitor at the same time?
Yes. The Health Monitor only saves the rows you changed, so one person saving doesn't overwrite another person's changes to a different pet.
What happens to pets if I delete a health status?
Pets that already have a deleted status keep it. On the Health Monitor they're grouped under the status name with "(deleted status)" after it, and you can move them to a current status. New pets can't be given a deleted status.
Can I print the Health Monitor list?
Click Export to Excel on the Health Monitor page to download the list, then open and print it in Excel or another spreadsheet program.
Can I use the Health Monitor on a tablet?
Yes. The Health Monitor works in the KennelBooker web app in a phone or tablet browser.
Health Monitor: common problems
I can't see Health Monitor in my menu
The Health Monitor menu item only shows when Enable Health Monitor is switched on in Settings > Main Settings > Optional Features. Switch it on and click Save.
"No pets are checked in right now"
The Health Monitor only lists pets on bookings that are checked in. Check the pets in from the dashboard or the booking, then open the Health Monitor again.
A pet I'm looking for isn't on the Health Monitor
The pet's booking isn't checked in yet, has been checked out, or is a booking type the Health Monitor doesn't cover (cremation or sales). If you typed in the search box, clear it: the page shows "No pets match your search" when nothing matches.
The status dropdown is empty
You haven't created any health statuses yet. Add them in Settings > Customize Text > Health Statuses with Add Health Status.
My changes disappeared
The Health Monitor only keeps changes you've saved. If you leave the page while the bar at the bottom shows unsaved changes, those changes are lost. Make them again and click Save Changes.
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