If you wish to record incidents in KennelBooker (a scuffle, an injury, a pet being unwell, a bite), you can do so with Incident Reporting. Staff add each incident against a pet, either on the booking or on the pet's profile, and every incident for a pet can be seen from the pet's profile.
Turning on Incident Reporting
Incident Reporting is switched on in Settings > Main Settings, in the Optional Features section. Switch on Enable Incident Reporting and click Save at the bottom of that section. Incident Reporting is included on every KennelBooker plan. Click the button below to go straight there.
Adding an incident on a booking
When Incident Reporting is on, each booking screen has an Incident Reporting panel. It's on boarding, daycare, nightcare, grooming, training, walk, drop-in, home stay, generic, universal and cremation bookings.
Open the booking and find the Incident Reporting panel. If there are none yet it says No Incidents on file!
Click + Add Incident. The Add Incident panel opens.
Choose the Pet, and set the Date and, if you know it, the Time.
Write what happened in Incident Report.
Click Save.
The incident then shows in the panel with its date, time, pet and the start of the report. Click Edit next to it to change it, or to delete it with the Delete button in the same panel.
Seeing and adding incidents outside a booking
Pet profile: the pet's profile has its own Incident Reporting panel, with every incident for that pet, including the ones added on bookings. You can add incidents there too with + Add Incident.
Customer menu > Incidents: lists the incidents for all of a customer's pets (Pet Incidents), newest first, with Edit and Delete buttons. Click Add Incident to record one that isn't tied to a booking.
Reports: on the Reports page, choose Incidents Report to see every incident between two dates.
Licence inspection pack: incidents are one of the sections you can include in the inspection pack (Regulatory Compliance > Inspection pack).
What Incident Reporting doesn't do
Incident Reporting doesn't send anything to the pet parent. Incidents aren't emailed or texted, and they aren't visible to customers on the online booking portal. If you want to tell the owner, contact them yourself.
Incidents can't have photos or files attached.
Deleting an incident can't be undone.
Incident Reporting doesn't change the booking, its price or its status.
Incident Reporting: frequently asked questions
How do I record an injury or accident for a dog in KennelBooker?
Use Incident Reporting. Open the booking, click + Add Incident in the Incident Reporting panel, choose the pet, set the date and time, write what happened in Incident Report and click Save. Incident Reporting must be switched on first in Settings > Main Settings > Optional Features.
Is Incident Reporting included on my plan?
Yes. Incident Reporting is included on every KennelBooker plan.
Can the customer see incident reports?
No. Incident reports are for your staff only. They aren't shown on the online booking portal and KennelBooker doesn't email or text them to the pet parent.
Where can I see all incidents for one pet?
On the pet's profile, in the Incident Reporting panel. It lists every incident for that pet, whether it was added on a booking, on the profile, or from the customer's Incidents page.
Can I get a list of all incidents for a month?
Yes. On the Reports page, choose Incidents Report and pick the date range. It lists each incident with its date, time and details.
Which booking types can I add incidents to?
Incident Reporting is on boarding, daycare, nightcare, grooming, training, walk, drop-in, home stay, generic, universal and cremation bookings. It isn't on sale (shop) bookings.
Can I edit or delete an incident?
Yes. Click Edit next to the incident to change the pet, date, time or report, then click Save, or click Delete to remove it. A deleted incident can't be brought back.
Do incidents stay with the pet if the pet moves to a new owner?
Yes. When you move a pet to another customer with Transfer Pet on the customer Admin screen, its incident reports are copied to the new owner's copy of the pet.
Can I add incidents on my phone or tablet?
Yes. Incident Reporting works in the KennelBooker web app in a phone or tablet browser.
Incident Reporting: common problems
I can't see the Incident Reporting panel on the booking
The Incident Reporting panel only shows when Enable Incident Reporting is switched on in Settings > Main Settings > Optional Features. Switch it on and click Save. It isn't available on sale (shop) bookings.
The incident won't save and some boxes turn red
Incident Reporting needs a pet, a valid date and some text in Incident Report before it saves. Fill in the boxes outlined in red and click Save again. The time is optional.
The old "Turn on Incident Reporting" link doesn't work
The setting has moved to Settings > Main Settings, in the Optional Features section. Use the button at the top of this article.
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