Depending on how your facility works you may or may not wish bookings to be able to check in to a room on the same day a booking is checking out.
KennelBooker can be set up to work either way. The default setting is to allow bookings to check in and out on the same day from the same room/unit. Your answer to Allow Overlapping Bookings (on check-in days) in the setup wizard sets this for your account, so check it if rooms aren't behaving as you expect.
How to stop same-day check-ins to a room
Go to Settings > Boarding and find the Availability Settings section.
Switch on Only Book Runs when Completely Free. The name uses your own word for runs, for example Only Book Rooms when Completely Free.
Click Save.
To allow same-day check-ins again, switch the setting off and click Save.
What Only Book Runs when Completely Free does
On: a room isn't offered if another booking checks out of it on the day your booking checks in, or checks in on the day your booking checks out.
Off: one booking can check out of a room on the same day another checks in.
It applies when staff add a booking, change dates or move rooms, on the split booking grid, and to online availability.
It doesn't move existing bookings. Bookings already sharing a changeover day stay where they are.
Group runs aren't affected, because they never book out.
Other Availability Settings that work with it
These are in the same Availability Settings section of Settings > Boarding.
Allow 0 day bookings: lets customers check in and out on the same day.
Blockout entire day if a Daycare bookings is checked in: stops anyone checking into a room on a day it has a daycare booking. This setting only shows if daycare uses your boarding rooms.
Split Bookings - Allow the movement of pets to units where pet is checking out on a day: lets a split booking use a room on a day another booking leaves it. This has no effect while Only Book Runs when Completely Free is on.
Related articles
Same-day check-ins: frequently asked questions
Can I allow a same-day changeover if the first pet leaves in the morning?
Not while Only Book Runs when Completely Free is on: that KennelBooker setting looks at the dates, not the times. Switch it off to allow same-day changeovers. Calendar moves then compare the drop-off and pick-up times where both bookings have them.
Does this setting affect online bookings?
Yes. Only Book Runs when Completely Free is used when KennelBooker works out online availability, so with it on, a pet parent may see fewer dates available around changeover days.
Same-day check-ins: common problems
A room is free but isn't offered for my booking
If Only Book Runs when Completely Free is on, KennelBooker won't offer a room when another booking leaves it on your check-in day or arrives on your check-out day. Switch the setting off in Settings > Boarding > Availability Settings, or choose another room.
Two bookings are in the same room on one day
If Only Book Runs when Completely Free is off in KennelBooker, this is expected: one booking is checking out and the other checking in. Switch the setting on to stop it for new bookings. Bookings already made stay as they are, so move one of them if you need to.