If you collect pets from home or drop them back (a pet taxi, pickup or transport service), you can set it up in KennelBooker as an additional service that you charge for on the booking. Each pickup or drop-off gets a date, and the Taxi Report lists them all for a day, with the customer's address and taxi notes, so you can give it to your driver.
KennelBooker also has a separate Transport module for planning which van collects which pet, with vehicles and daily capacity. See Transport Organisation for that. This article covers the taxi service and the Taxi Report.
How to set up a taxi or transport service
Go to Settings > Additional Services and click Add service. The Service Details page opens.
In Type, choose Taxi/Transport. This is what puts the service on the Taxi Report.
Enter the Name (for example "Pet taxi pickup"), a Description if you want one, and the Price.
Under Options, switch on Schedulable. This lets staff give each pickup or drop-off a date and time, so it shows on the calendar and the Daily Overview.
Switch on Customers can add this themselves if pet parents can add the taxi when they book online. Leave it off to keep it staff-only.
Under Where it applies, choose which services and pets it can be added to.
Click Save.
How to add a taxi service to a booking
When you add the taxi service to a booking, the date it's for decides which day's Taxi Report it appears on.
Daycare and other same-day bookings: the service is dated the booking's date automatically.
Boarding bookings: click Add Services in the Booking Costs panel, choose the service and pick a Qty. These choices set the date for you: Checkin Day (pickup on the way in), Checkout Day (drop-off on the way home), Checkin and out Date (both, so two trips), Day before Checkout, Every Day and Every Other Day. If you pick a plain number instead (1, 2, 3 ...), no date is set.
To set or change the date and time of a taxi service, click the small red button beside the service in the booking's Booking Costs panel. The Additional Services page for the booking opens. Set the date (and time), then click Update Additional Services. Only services with Schedulable switched on have a date here.
How to print the Taxi Report
The Taxi Report lists every Taxi/Transport service dated for one day, with details such as the pet, the customer's name, mobile number and address, the time, the service notes, and the customer's taxi code and taxi notes. Cancelled services aren't included. You can run it two ways:
From the Daily Overview: in the Links drop-down at the top of the page, choose Taxi Report. It opens the report for the day you're looking at.
From Reports: go to Reports, choose Taxi/Transport Report - PDF (or Taxi/Transport Report - Excel for a spreadsheet), pick the date and run it.
On the Reports page you can also use Override - Print All Bookings Checking In to list bookings rather than taxi services: All Bookings (daycare that day plus boarding checking in or out that day), Daycare Bookings or Boarding Bookings. Cancelled bookings aren't included.
Customer taxi details
Each customer can have a Taxi/Transport Code and Taxi/Pickup Notes (for example gate codes or where to leave the pet), which print on the Taxi Report. These two fields are on the customer's page only when Offer Transport is switched on in Settings > Transport/Vans.
What taxi services don't do
A taxi service doesn't plan routes or assign vans. Use the Transport module (Transport Organisation) for that.
A taxi service with no date doesn't appear on any day's Taxi Report.
The Taxi Report isn't sent to anyone automatically. Print it or download it and give it to your driver.
The price is a fixed price per service. KennelBooker doesn't work it out by distance.
Taxi services: frequently asked questions
How do I charge for picking up a dog?
In KennelBooker, add an additional service with Type Taxi/Transport and a price in Settings > Additional Services, then add it to the booking with Add Services. The charge is added to the booking total.
How do I add both a pickup and a drop-off on a boarding booking?
When you add the KennelBooker taxi service to a boarding booking, choose Checkin and out Date in Qty. It adds two trips, dated the check-in day and the check-out day, and both appear on the Taxi Report for their day.
Where do I find the taxi report?
On the KennelBooker Daily Overview, choose Taxi Report in the Links drop-down. You can also run Taxi/Transport Report - PDF or - Excel from Reports for any date.
Can pet parents book the taxi online?
Yes, if you switch on Customers can add this themselves on the KennelBooker taxi service. Pet parents can then add it when they book in the online booking portal. Leave it off to keep it staff-only.
Why is a taxi pickup missing from the Taxi Report?
The KennelBooker Taxi Report lists taxi services by the date set on the service. Check the service's Type is Taxi/Transport, that it has a date (set it on the booking's Additional Services page), and that the report is for that date.
Can I export the taxi list to Excel?
Yes. In KennelBooker Reports, choose Taxi/Transport Report - Excel and pick the date.
Can I add a gate code or pickup notes for a customer?
Yes. Switch on Offer Transport in KennelBooker's Settings > Transport/Vans, then fill in Taxi/Transport Code and Taxi/Pickup Notes on the customer's page. They print on the Taxi Report.
What's the difference between a taxi service and the Transport page?
A KennelBooker taxi service is a charge on the booking that prints on the Taxi Report. The Transport page (Settings > Transport/Vans to set it up) is for assigning pets to vans with a daily capacity. You can use either or both.
Taxi services: common problems
The Taxi Report is empty
No Taxi/Transport service is dated for that day. Check the service's Type in Settings > Additional Services is Taxi/Transport, and that the services on your bookings have a date for the day you're printing.
I can't set a date on the taxi service
Schedulable is switched off for the service. Open it in Settings > Additional Services, switch on Schedulable, click Save, then set the date from the booking's Additional Services page.
I can't see the Taxi/Transport Code on the customer's page
The taxi fields only show when Offer Transport is switched on in Settings > Transport/Vans.
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