KennelBooker allows you to easily see all additional services that are either scheduled for a particular period or that are linked to bookings due in a particular period. A scheduled service is one with an assigned date. You'll find both lists on the Reports page, under Daily Reports.
How to view scheduled services (Scheduled Services report)
The Scheduled Services report lists every additional service with a date between two dates, whichever booking it belongs to.
Click Reports in the main menu.
Under Report Type, click Daily Reports.
In the Report list, choose Scheduled Services.
In Type, leave All or choose one type of service.
Enter the From and To dates and click Search.
Click Export Report to download the list, or Print Report to print it. Services on cancelled bookings aren't included.
If you want prices and tax as well, click Financial Reports under Report Type and choose Scheduled Services Report. It also searches by the date of the service.
How to view all services, scheduled or not (All Services report)
The All Services report lists every additional service on the bookings in a period, whether or not the service has a date. Use it to see what's been sold and what still needs scheduling.
Click Reports in the main menu.
Under Report Type, click Daily Reports.
In the Report list, choose All Services.
In Service, leave All Bookings or choose one booking type, for example boarding or daycare.
In Filter, choose which booking date to search on: Created Date, Arrival Date or Depart Date. The default is Depart Date.
Enter the From and To dates and click Search.
The dates here are the booking's dates, not the service's. Cancelled bookings aren't included.
How services get a scheduled date
Single date bookings: the system will auto assign a scheduled date to single date bookings like daycare, grooming, training etc. It uses the date of the booking.
Boarding: the date comes from the quantity you choose when you add the service. Every Day, Every Other Day, Checkin Day, Checkout Day, Checkin and out Day, Day before Checkout and 2 a Day to 5 a Day all assign dates across the stay. A plain number (1, 2, 3 and so on) doesn't, so the service stays unscheduled until someone gives it a date.
By hand: open the booking, click Additional Services in the booking menu (Services on a phone), set the date and time beside the service and click Update Additional Services. The date box only shows for services with Schedulable switched on.
Settings that affect scheduled services
These are under Settings > Additional Services.
Schedulable (click Edit beside a service): lets staff give the service a date and time, so it shows on the calendar and the daily overview.
Do not schedule a service on the arrival day: services scheduled automatically across a stay skip the day the pet arrives.
Do not schedule a service on the departure day: the same, for the day the pet goes home.
Scheduled services: frequently asked questions
How do I see today's scheduled services without running a report?
Today's scheduled services are in the Scheduled Services panel on the Daily Overview. To change them, click the three dots at the top of the panel and choose Edit Services.
How do I find services that haven't been scheduled yet?
To find unscheduled services, click the three dots on the Scheduled Services panel on the Daily Overview, choose Edit Services and tick View Unscheduled Services. The All Services report also shows them: they're the ones with no date.
Does a service need a time to show on the Scheduled Services report?
No. The Scheduled Services report goes by the service's date. A service with a date but no time is still listed.
What's the difference between the Scheduled Services report and the All Services report?
The Scheduled Services report searches on the date of the service, so it only lists services with a date. The All Services report searches on the date of the booking, so it lists every service on those bookings, with or without a date.
Scheduled services: common problems
A service is missing from the Scheduled Services report
The Scheduled Services report only lists services with a date inside your From and To dates, so the service probably has no date, or a date outside that range. Check it on the booking's Additional Services page, or run the All Services report. Cancelling a booking also clears the dates on its services.
There's no date box beside the service on the booking
The date and time boxes only show when Schedulable is on for that service. Go to Settings > Additional Services, click Edit beside the service and switch on Schedulable.
The report says "No services!"
Nothing matches your search. Widen the From and To dates and set Type or Service back to all. On the All Services report, try a different Filter too.
Related articles