You can record activities against bookings straight in KennelBooker, such as feeding, medication, exercise, grooming or anything else you track, saving you time and paper. Grab a phone or tablet and record as you go. Each activity is saved on the booking with the pet, date, time, staff member and a description, and you can let pet parents see them in the customer portal.
There are two ways to record activities:
On one booking, from the Record Activity panel on the booking page. This article covers that.
For many pets at once, from the Daily Care Log (Daily Overview > Links > Daily Care Log (new)). Use it for feeding, medication, toilet and water rounds, overnight checks, or one activity for lots of pets. See Introducing the Daily Care Log.
How to record an activity on a booking
Open the booking. The Record Activity panel is on every booking page (boarding, daycare, grooming, home stay, walks, drop-ins, training and so on).
Click + Add Activity. The Add Activity panel slides in.
Choose the Activity (the list is your own activity types) and the Pet.
Check the Date and Time. They start at now; change them if you're recording something done earlier.
Choose the Staff member who did it, and type a Description if you want one, for example "1/2 cup kibble, ate all".
Click Save.
The activity is listed in the Record Activity panel with its Activity, Staff, Pet, Date and description. Activities recorded in the Daily Care Log show here too. A booking with nothing recorded says "No activities recorded!".
How to edit or delete an activity
In the booking's Record Activity panel, click Edit beside the activity.
Change what you need and click Save, or click Delete to remove it. Delete removes the activity straight away, without asking first.
How to add your own activity types
The Activity list comes from Settings > Custom > Activity Types. Add the types your team records there, for example Exercise, Grooming, Enrichment or Overnight check. The same types are used by the Daily Care Log.
How to show activities to pet parents in the customer portal
By default pet parents can't see activities in the online customer portal. To let them see the activity log:
Go to Settings > Online Booking Portal.
In the Customer Registration Form section, under Booking Screen Sections, switch on Allow customers to see activity recorded against bookings.
Click Save at the bottom of that section.
Once it's on, pet parents see a Pets Activity panel when they open a booking in the portal, listing each activity with the pet, date, time and description. The staff member's name isn't shown. Everything you type in the description is visible to them, including notes added in the Daily Care Log, so write descriptions you're happy for the owner to read.
What activity tracking doesn't do
Recording an activity doesn't email, text or send a push notification to the pet parent. They only see activities in the portal, and only when the setting above is on.
An activity doesn't change the booking price or invoice. To charge for something, add an additional service or product to the booking.
It doesn't change the pet's feeding or medication instructions. Edit those on the pet's profile.
Activities can't be recorded on sales (point of sale transactions), and the portal never shows activities on them.
Activity tracking: frequently asked questions
How do I record that a dog has been fed or walked?
Open the KennelBooker booking, click + Add Activity in the Record Activity panel, choose the activity and the pet, check the date and time, and click Save. To record a feeding round for many pets at once, use the Daily Care Log.
Can I record an activity for lots of pets at once?
Yes. Use KennelBooker's Daily Care Log (Daily Overview > Links > Daily Care Log (new)). Its Other activity tab records one activity for every pet you tick, and its Rounds tab covers feeding, medication, toilet and water.
Can pet parents see the activities I record?
Only if Allow customers to see activity recorded against bookings is switched on in KennelBooker's Settings > Online Booking Portal. Then pet parents see each activity, with its description, on their booking in the portal. If it's off, they see nothing.
Does the pet parent get notified when I record an activity?
No. KennelBooker doesn't send an email, SMS or push notification for activities. Pet parents can only see them in the portal, if you allow it.
Can I edit or delete an activity?
Yes. On the KennelBooker booking, click Edit beside the activity in the Record Activity panel, then change it and click Save, or click Delete. Delete doesn't ask for confirmation.
Can I add my own activity types, like enrichment or training?
Yes. Add them in KennelBooker's Settings > Custom > Activity Types. They appear in the Activity list on every booking and in the Daily Care Log.
Can I record an activity for an earlier date?
Yes. In the KennelBooker Add Activity panel, change the Date and Time before you click Save.
Can I record activities on daycare or grooming bookings?
Yes. The KennelBooker Record Activity panel is on every booking type, including daycare, grooming, home stays, walks, drop-ins and training.
Can I use activity tracking on my phone?
Yes. KennelBooker works in the browser on a phone or tablet, so staff can record activities on the booking, or in the Daily Care Log, as they go.
Activity tracking: common problems
The Save button doesn't save my activity
The Add Activity panel needs a pet and a date. If either is missing, the box is outlined in red. Choose the pet, check the date and click Save again.
The activity I need isn't in the list
The Activity list only shows your own activity types. Add the type in Settings > Custom > Activity Types, then open the booking again.
My customer can't see the activity log in the portal
Check that Allow customers to see activity recorded against bookings is switched on in Settings > Online Booking Portal (Customer Registration Form section, Booking Screen Sections). The customer needs to open the booking itself in the portal to see the Pets Activity panel.
I deleted an activity by mistake
Deleted activities can't be restored. Add it again with + Add Activity, setting the original date and time.
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