You can split an existing boarding booking across more than one run (also called a room, kennel or unit), so the pet spends some nights in one run and the rest in another. This is useful when you're near full capacity, or the stay has been extended and the pet's run isn't free for the extra nights. To split a booking as you create it, see Splitting a new Booking over multiple Runs.
How to split an existing booking over multiple runs
Click into the booking you wish to split and click Rates/Runs in the left menu, under Booking Details. On a phone, choose Rates/Runs from the dropdown at the top of the page.
If the booking is already allocated to a run or room, click De-Allocate Booked Runs/Rooms to remove the current allocation. This happens straight away, with no confirmation step. Otherwise the booking's own run shows as taken on the grid.
When you're ready, click Split this Booking. The Split Booking Across Multiple Runs page opens.
View the available slots and tick one box for each night of the stay. A box only appears where that run is free. Each box books the run for that night, into the next morning, so the grid stops at the night before check-out.
Click Save Slots. The page shows Details Updated!
If you don't select enough slots, KennelBooker shows Too few slots booked. Tick the missing nights and save again, or switch on Ignore warning and book anyway and click Save Slots.
What happens after you split an existing booking
On the booking page the run dropdown is set to -- Split Booking --, with a list of the run and date for each night under each pet.
The booking calendar shows the pet in the run you chose for each night.
The run allocation also appears on the run cards you can print, under Split Booking Movements.
The price doesn't change, and the pet parent isn't emailed or notified.
How to change the runs on a split booking
Open the booking's Rates/Runs page. From the calendar, you can click the booking and then Move Split Booking.
Click De-Allocate Booked Runs/Rooms. This clears all the slots and turns the split off.
Click Split this Booking, tick one box for each night and click Save Slots.
To put the booking back into one run, stop after step 2, choose the run in the dropdown beside the pet and click Update Booking.
What splitting an existing booking doesn't do
Split bookings are for boarding and board and train only.
A split applies to the whole booking. Every pet on it follows the same runs each night.
A split booking can't be dragged on the calendar. For a booking in one run, you can drag it to another run for the whole stay instead (see Drag and drop bookings between rooms on the KennelBooker calendar).
Settings that affect split bookings
These are in Settings > Boarding > Availability Settings. The full list is in Splitting a new Booking over multiple Runs.
Split Bookings - Delete booked slots when booking duration changes: when it's on, changing the dates of a split booking removes its booked slots. The booking page then asks you to book them again. When it's off, the slots stay and you adjust them yourself.
Split Bookings - Allow the movement of pets to units where pet is checking out on a day: when it's on, the grid can offer a run on a day another booking is leaving it. When it's off, those days aren't offered.
Related articles
Splitting an existing booking: frequently asked questions
Can I move a pet to another room halfway through its stay?
Yes. In KennelBooker, open the booking's Rates/Runs page, click De-Allocate Booked Runs/Rooms, then Split this Booking. Tick the current run for the first nights and the new run for the rest, then click Save Slots. Run availability is checked on the grid, so a run the pet has just been taken out of shows as free unless another booking has it.
Where's the Split this Booking button?
The Split this Booking button is on the KennelBooker Rates/Runs page of a boarding booking, beside De-Allocate Booked Runs/Rooms. It's hidden when the booking is already split. Click De-Allocate Booked Runs/Rooms to bring it back.
Splitting an existing booking: common problems
"Split Availability Only" on the Rates/Runs page
This KennelBooker message means no single run is free for the whole stay, but every night has a free run. Click Split this Booking to allocate the pet night by night. If the message is No Availability - Fully Booked, at least one night has no free run, so a split won't work unless you move another booking first.
"THIS IS A SPLIT BOOKING - AS THE DATES HAVE CHANGED YOU MUST NOW RE-BOOK SLOTS AS NECESSARY"
KennelBooker shows this after you change the dates of a split booking while Split Bookings - Delete booked slots when booking duration changes is on, because the old slots have been removed. Open the booking's Rates/Runs page, click Split this Booking, tick every night and click Save Slots.
The nights the pet is already in show no box on the grid
The KennelBooker split grid treats the booking's own run as taken. Go back to Rates/Runs, click De-Allocate Booked Runs/Rooms, then click Split this Booking again.