If your customers allow different people to pick up their pets (family members, neighbours, nannies, housekeepers etc) you may wish to record their names in KennelBooker and set a pickup password that the person must know in order to pick up the pet(s).
How to turn on the pickup password feature
You can add the pickup password feature to your KennelBooker account in Settings > Main Settings. Look in the Check-in and Check-out Settings section for the Enable Pickup/Password Feature option, turn it on and click Save.
How to add pickup names and a password
On the customer page you can then find the Pickup Contact Info panel. Add the list of names in Pickup Allowed By, one per line, add the customer's password in Pickup Password, and click Update Details.
Pet parents can also fill these in themselves on their My Account page in the customer portal, as Pick-up Allowed By and Pick-up Password.
Where staff see the pickup password
Upon check-out, the allowed list of people and the password will be shown in the Pickup Password panel on the check-out receipt page, under Allowed to Pickup and Pickup Password. If either is empty it shows not set.
In the check-outs list on the Daily Overview, bookings with pickup details also show a house icon. Hover over it to see the names and password.
Pickup password: frequently asked questions
Does the pickup password apply to one booking or to the customer?
The pickup password and allowed names are saved on the customer, so they apply to all of that customer's pets and bookings. There's no separate password for each pet or booking.
Does the pet parent get the pickup password by email?
No. KennelBooker doesn't send the pickup password or names to anyone. The pet parent shares the password with the people they've chosen.
Does KennelBooker check the pickup password at check-out?
No. The pickup password is shown to your staff as a reminder. Staff ask for it, and you can complete the check-out either way.
Can I change the pickup password later?
Yes. Edit Pickup Password or Pickup Allowed By on the customer page and click Update Details. To remove them, clear the boxes and click Update Details.
Pickup password: common problems
I can't see the Pickup Contact Info panel on the customer page
The Pickup Contact Info panel only shows when Enable Pickup/Password Feature is on. Turn it on in Settings > Main Settings > Check-in and Check-out Settings and click Save. The same setting controls the portal fields and the check-out panel.
The pickup details won't save
The Pickup Allowed By box doesn't accept the characters <, >, " or ^. Remove them and click Update Details again.