# Kennel Booker Help Center > Help center for Kennel Booker ## Set Up Guides - [Setup Guide](https://help.kennelbooker.com/en/articles/5800064-setup-guide.md): A comprehensive guide to setting up KennelBooker so that it fits in with the way you run your business! - [Save KennelBooker to your Phones Homescreen](https://help.kennelbooker.com/en/articles/3462885-save-kennelbooker-to-your-phones-homescreen.md): Save KennelBooker to your phones homescreen - [Calendar Settings](https://help.kennelbooker.com/en/articles/6959922-calendar-settings.md) - [Setting up Tax/VAT/GST/HST settings](https://help.kennelbooker.com/en/articles/6084259-setting-up-tax-vat-gst-hst-settings.md) - [Add you Company Number and Tax/Vat/HST Number](https://help.kennelbooker.com/en/articles/2321530-add-you-company-number-and-tax-vat-hst-number.md): KennelBooker lets you add in your kennels company number and tax/vat number. These details will be added to your Invoice/Receipts. - [Business Logo](https://help.kennelbooker.com/en/articles/6083084-business-logo.md): How to add you company logo to your account - [Multiple Locations](https://help.kennelbooker.com/en/articles/6969977-multiple-locations.md): Managing multiple locations with KennelBooker - [Add Additional Text to Invoice/Receipt](https://help.kennelbooker.com/en/articles/8301014-add-additional-text-to-invoice-receipt.md) - [Daylight Savings Time](https://help.kennelbooker.com/en/articles/2824995-daylight-savings-time.md): How to adjust your clock to account for DST - [Localisation](https://help.kennelbooker.com/en/articles/6084283-localisation.md): Setting your date and time formats, how you display decimal number, setting a 24 hour clock, and customizing the service names and text. - [Decimal Formats in KennelBooker](https://help.kennelbooker.com/en/articles/5463963-decimal-formats-in-kennelbooker.md): How to choose your preferred decimal format ## Account Settings - [Changing your Password](https://help.kennelbooker.com/en/articles/6089376-changing-your-password.md): How to change your KennelBooker password - [Adding or Updating your Card](https://help.kennelbooker.com/en/articles/6424626-adding-or-updating-your-card.md): If your bank or card company issues you a new card you can update the card on your account easily by following the steps below. - [View Past Receipts](https://help.kennelbooker.com/en/articles/6554274-view-past-receipts.md) - [Delete or Cancel Free Trial](https://help.kennelbooker.com/en/articles/8148297-delete-or-cancel-free-trial.md) - [Staff Accounts](https://help.kennelbooker.com/en/articles/2822814-staff-accounts.md): Setting up staff accounts or multi-user accounts - [Time & Attendance](https://help.kennelbooker.com/en/articles/3615389-time-attendance.md): Let you staff clock in and out for their shifts, the feature also lets you see how many hours staff worked in specific time period. - [Logout all Users/Logout all Devices](https://help.kennelbooker.com/en/articles/8016721-logout-all-users-logout-all-devices.md) ## Features - [SMS Messaging](https://help.kennelbooker.com/en/articles/6100053-sms-messaging.md): How to set up SMS/TXT messaging - [Google and Apple Calendar Feeds](https://help.kennelbooker.com/en/articles/2390293-google-and-apple-calendar-feeds.md): Automatically add your bookings to your google or apple calendars! - [Tagging/Alerts](https://help.kennelbooker.com/en/articles/2319452-tagging-alerts.md): How to add custom tags to bookings, customers and pets? - [Activity Tracking](https://help.kennelbooker.com/en/articles/2510291-activity-tracking.md): Record Feeding, Medications, Exercise & Toilet Time in KennelBooker - [PetDetect Collars](https://help.kennelbooker.com/en/articles/4787193-petdetect-collars.md): Print your pets details onto PetDetect Collars \#printable collars - [Health Monitor](https://help.kennelbooker.com/en/articles/8148057-health-monitor.md) - [Transport Organisation](https://help.kennelbooker.com/en/articles/8862430-transport-organisation.md) - [Loyalty Points](https://help.kennelbooker.com/en/articles/12892538-loyalty-points.md): KennelBooker's loyalty points programme, reward customers for their loyalty - [GDPR - Wiping a Customers Personally Identifiable Information](https://help.kennelbooker.com/en/articles/2321065-gdpr-wiping-a-customers-personally-identifiable-information.md): User EU GDPR legislation a customer have the right to be forgotten and may ask for their information to be removed from KennelBooker. - [GDPR - Opt-out of Emails and SMS messages](https://help.kennelbooker.com/en/articles/2321086-gdpr-opt-out-of-emails-and-sms-messages.md): Customers can choose their preferred methods of communications \(a right under GDPR rules\) - [Export Customer Data](https://help.kennelbooker.com/en/articles/8155458-export-customer-data.md) - [UK Regulatory Compliance](https://help.kennelbooker.com/en/articles/2507356-uk-regulatory-compliance.md): The Animal Welfare \(Licensing of Activities Involving Animals\) \(England\) Regulations 2018 ## Online Booking Portal - [Online Booking Portal, Online Bookings](https://help.kennelbooker.com/en/articles/6976105-online-booking-portal-online-bookings.md): Online Booking Setup and Configuration - [Mobile App](https://help.kennelbooker.com/en/articles/9752500-mobile-app.md): Mobile App, Android App, Apple App, IOS App, Business Code - [Opening and Closing Times](https://help.kennelbooker.com/en/articles/2524966-opening-and-closing-times.md): In KennelBooker you can set up to two opening and closing periods for each day of the week. - [Add Closed Dates](https://help.kennelbooker.com/en/articles/2319747-add-closed-dates.md): Set dates for which your facility is not open! - [Digital Booking Waivers](https://help.kennelbooker.com/en/articles/2319813-digital-booking-waivers.md): Add digital booking waivers to the online booking tool, and let you customers sign your waiver when setting up their account/add bookings! - [Terms & Conditions](https://help.kennelbooker.com/en/articles/7549493-terms-conditions.md) - [Allow Customers to Cancel Bookings Online](https://help.kennelbooker.com/en/articles/6723193-allow-customers-to-cancel-bookings-online.md): How to setup and allow customer to cancel their own bookings from the online customer booking portal, Cancellation Settings & Configuration - [Allow customers to edit vaccination dates](https://help.kennelbooker.com/en/articles/6170784-allow-customers-to-edit-vaccination-dates.md): Allow customers to either uploading a scan/photo of the pets vaccination cert or allow them to set the dates of their required vaccinations - [Add Room/Run types to the Online Portal](https://help.kennelbooker.com/en/articles/6604107-add-room-run-types-to-the-online-portal.md): Allow your customers to select their preferred rooms types on the online booking portal. - [Add Service Descriptions to the Online Booking Tool](https://help.kennelbooker.com/en/articles/2282535-add-service-descriptions-to-the-online-booking-tool.md): Add Descriptions of the services you offer so that customers get a better understanding of what each service entails - [Add Service Descriptions to the Booking Tool](https://help.kennelbooker.com/en/articles/2319776-add-service-descriptions-to-the-booking-tool.md): Add descriptions about the services you offer on your online booking tool, so customer understand your services. - [Add Questions to the Online Booking Tool](https://help.kennelbooker.com/en/articles/2282742-add-questions-to-the-online-booking-tool.md): Create questions for your customer to fill in to get additional information relating to the customer, booking, or pet! - [Allow Customers to use Wallet Funds/Account Credit on the Customer Portal or Mobile App](https://help.kennelbooker.com/en/articles/10075588-allow-customers-to-use-wallet-funds-account-credit-on-the-customer-portal-or-mobile-app.md) - [Wix Integration](https://help.kennelbooker.com/en/articles/2282747-wix-integration.md): How to integrate the online booking tool into your wix website - [GoDaddy Integration](https://help.kennelbooker.com/en/articles/6982091-godaddy-integration.md): How to integrate the online booking tool into your GoDaddy website - [WordPress Integration](https://help.kennelbooker.com/en/articles/2576019-wordpress-integration.md): How to integrate the online booking tool into your WordPress website - [Adding a 'Learn More/Book' button to your Facebook page](https://help.kennelbooker.com/en/articles/2282733-adding-a-learn-more-book-button-to-your-facebook-page.md): How to add a book now button to your business facebook account - [Add a Google Analytics Tracking Code](https://help.kennelbooker.com/en/articles/2319773-add-a-google-analytics-tracking-code.md): How do I add my google Analytics code to the online booking tool? - [Add a Facebook Tracking Pixel](https://help.kennelbooker.com/en/articles/2319774-add-a-facebook-tracking-pixel.md): How do I add a Facebook Tacking pixel to the Online Booking Tool ## Bookings - [Cancel a Days Bookings](https://help.kennelbooker.com/en/articles/6374825-cancel-a-days-bookings.md): If you ned to cancel the days bookings \(or future days bookings\) you can easily do do from the Daily Overview screen - [Booking Display Colors on KennelBooker](https://help.kennelbooker.com/en/articles/8076224-booking-display-colors-on-kennelbooker.md) - [Recording Tips in KennelBooker](https://help.kennelbooker.com/en/articles/6574824-recording-tips-in-kennelbooker.md) - [Undo Cancelled Booking](https://help.kennelbooker.com/en/articles/6751728-undo-cancelled-booking.md): Occasionally you may cancel a booking by mistake or the customer may change their mind - [Managing Price Increases](https://help.kennelbooker.com/en/articles/6959864-managing-price-increases.md): How to update the prices charged for bookings, services, packages, and subscriptions - [Vaccination Email Alerts](https://help.kennelbooker.com/en/articles/2282684-vaccination-email-alerts.md): Send customers vaccination email alerts to let them know when their pets vaccinations are out of date - [Undo Checkout](https://help.kennelbooker.com/en/articles/9110184-undo-checkout.md) - [Search for a Booking using the Booking Reference](https://help.kennelbooker.com/en/articles/2369180-search-for-a-booking-using-the-booking-reference.md): How to search for a booking using the booking reference. - [Simple Check-In vs Standard Check-In](https://help.kennelbooker.com/en/articles/6087570-simple-check-in-vs-standard-check-in.md) - [Simple Check-Out vs Standard Check-Out](https://help.kennelbooker.com/en/articles/6087639-simple-check-out-vs-standard-check-out.md) - [Check-In all Bookings](https://help.kennelbooker.com/en/articles/6092264-check-in-all-bookings.md): Check-in all bookings from the Daily Overview Screen - [Check-Out all Bookings](https://help.kennelbooker.com/en/articles/6092279-check-out-all-bookings.md): Check-out all bookings from the Daily Overview Screen - [Cancellation Fees/Cancellation Charges](https://help.kennelbooker.com/en/articles/7848349-cancellation-fees-cancellation-charges.md) - [Changing a Booking Status](https://help.kennelbooker.com/en/articles/5856792-changing-a-booking-status.md) - [Monthly/Arrears Billing](https://help.kennelbooker.com/en/articles/6009408-monthly-arrears-billing.md): KennelBooker lets you see how much money each customer owes and lets you send an email to them with their attached invoice. - [Setting Capacity Limits](https://help.kennelbooker.com/en/articles/3388235-setting-capacity-limits.md): Someones you may have space to take a bookings but you are limited by licensing restrictions on how many pets you can have onsite at once. - [Evaluations](https://help.kennelbooker.com/en/articles/6035467-evaluations.md): Require pets to pass an evaluation before being allowed to make bookings - [Cancel Customer Booking\(s\)](https://help.kennelbooker.com/en/articles/5846733-cancel-customer-booking-s.md): How do cancel customers future bookings from the system, cancel bookings, delete bookings - [Wait List Feature](https://help.kennelbooker.com/en/articles/2453405-wait-list-feature.md): Add bookings to a waiting list! - [Print out an Invoice](https://help.kennelbooker.com/en/articles/3292468-print-out-an-invoice.md): How do I print out an invoice for a booking - [Belongings Feature](https://help.kennelbooker.com/en/articles/2367537-belongings-feature.md): Add a pets belongings to a booking when checking in a pet. - [Designated Pickup & Password Feature](https://help.kennelbooker.com/en/articles/2320913-designated-pickup-password-feature.md): For customers who have different people pickup or dropping off their pet on a daily basis - you can record a list of allowed people. - [Enabling Other or Generic Booking Types.](https://help.kennelbooker.com/en/articles/2367684-enabling-other-or-generic-booking-types.md): You can add in custom booking types into KennelBooker using our Other booking types feature. - [Adding Additional Services](https://help.kennelbooker.com/en/articles/2321381-adding-additional-services.md): You can add any additional services you offer your customers into KennelBooker - [Taxi/Transport Services](https://help.kennelbooker.com/en/articles/3062803-taxi-transport-services.md): How to add transport/taxi services to bookings - [Additional Services without a Set Price](https://help.kennelbooker.com/en/articles/5564399-additional-services-without-a-set-price.md) - [Editing or Deleting an Additional Service from a Booking](https://help.kennelbooker.com/en/articles/2321514-editing-or-deleting-an-additional-service-from-a-booking.md): You may need to edit or remove an additional service from a booking. - [Printing Run Cards](https://help.kennelbooker.com/en/articles/2413737-printing-run-cards.md): How to print run-cards and group run-cards. - [Remove a pet from a Boarding Booking](https://help.kennelbooker.com/en/articles/6082764-remove-a-pet-from-a-boarding-booking.md) - [Adding a pet to an Existing Booking](https://help.kennelbooker.com/en/articles/6082781-adding-a-pet-to-an-existing-booking.md): How to add a new pet to a booking already in the system - [Late Pickup Fee](https://help.kennelbooker.com/en/articles/6100145-late-pickup-fee.md) - [Minimum Stay Durations](https://help.kennelbooker.com/en/articles/6829777-minimum-stay-durations.md): Setting year round or minimum stay durations at specific periods of the year. - [Blocking out Rooms](https://help.kennelbooker.com/en/articles/6956136-blocking-out-rooms.md): How to block out rooms for periods \(for maintenance etc\) - [Free Nights/Boarding Credits](https://help.kennelbooker.com/en/articles/6980605-free-nights-boarding-credits.md) - [Remove Boarding Bookings from Calendar](https://help.kennelbooker.com/en/articles/8053522-remove-boarding-bookings-from-calendar.md) - [Add Availability Check to Booking Wizard](https://help.kennelbooker.com/en/articles/2282703-add-availability-check-to-booking-wizard.md): Add an availability checking step the booking wizard to see what runs are free for the booking duration. - [Remove Allocated Rooms from a Booking](https://help.kennelbooker.com/en/articles/5493411-remove-allocated-rooms-from-a-booking.md): Remove rooms from a booking or remove the rooms allocated to a split booking. - [Blocking our an individual run/room for a period](https://help.kennelbooker.com/en/articles/5863468-blocking-our-an-individual-run-room-for-a-period.md): Take a run/room out of the system as you need to carry out renovations etc. - [Boarding Units/Runs/Rooms](https://help.kennelbooker.com/en/articles/5441483-boarding-units-runs-rooms.md): Setting up and adding rooms to your system - [Boarding Units/Runs/Rooms - Group Runs](https://help.kennelbooker.com/en/articles/2282692-boarding-units-runs-rooms-group-runs.md): Group runs lets you add runs/rooms that can accommodate multiple booking in one run at the same time. - [Incident Reporting](https://help.kennelbooker.com/en/articles/2282711-incident-reporting.md): Record incidents that occurred onsite for boarding bookings, record the pet, date and time of the incident, and a note of what occurred. - [Waivers - Booking and Vet Waivers](https://help.kennelbooker.com/en/articles/2282704-waivers-booking-and-vet-waivers.md): Print out booking and vet waivers from - [Splitting a new Booking over multiple Runs](https://help.kennelbooker.com/en/articles/2321230-splitting-a-new-booking-over-multiple-runs.md): To maximise capacity at busy periods, you may wish to split a booking across multiple rooms for the duration of the stay. - [Splitting an existing Booking over multiple runs](https://help.kennelbooker.com/en/articles/2321292-splitting-an-existing-booking-over-multiple-runs.md): To maximise capacity at busy periods, you may wish to split a booking across multiple rooms for the duration of the stay. - [Pricing - Holiday and Peak Pricing](https://help.kennelbooker.com/en/articles/2282774-pricing-holiday-and-peak-pricing.md): Set up KennelBooker to automatically charge your customers a higher rate on holiday periods - [Pricing - Modify Rates on a Booking](https://help.kennelbooker.com/en/articles/2321337-pricing-modify-rates-on-a-booking.md): How do I update the rates on a booking once its been created. - [Pricing - Changing your rates / Increasing your prices](https://help.kennelbooker.com/en/articles/2516169-pricing-changing-your-rates-increasing-your-prices.md): How do I increase my prices on the system? - [Setup - Allowing bookings to check into a room on a day when a booking is checking out.](https://help.kennelbooker.com/en/articles/5438269-setup-allowing-bookings-to-check-into-a-room-on-a-day-when-a-booking-is-checking-out.md) - [Setup - Customising the Run Cards](https://help.kennelbooker.com/en/articles/2282707-setup-customising-the-run-cards.md): In KennelBooker you can customise the run cards that you can print out, we have several templates and also the ability to remove sections. - [Minimum Booking Durations](https://help.kennelbooker.com/en/articles/9001245-minimum-booking-durations.md) - [Delete Grooming/Universal Booking Slots](https://help.kennelbooker.com/en/articles/6538980-delete-grooming-universal-booking-slots.md) - [Grooming - Setting Grooming Pricing](https://help.kennelbooker.com/en/articles/2368102-grooming-setting-grooming-pricing.md): How to set prices for Grooming bookings - [Grooming - Adding New Booking Types](https://help.kennelbooker.com/en/articles/6009562-grooming-adding-new-booking-types.md): Adding Grooming Types - [Daycare/Walk/Training Credits](https://help.kennelbooker.com/en/articles/2698124-daycare-walk-training-credits.md): Create packages of daycare, walk or training credits to sell to your customers in bulk - [Daycare Half Day Minute/Hour Limit](https://help.kennelbooker.com/en/articles/6201959-daycare-half-day-minute-hour-limit.md): Set a limit on the number of minutes for a half day booking - [Remove Credits from a Daycare Booking](https://help.kennelbooker.com/en/articles/6592777-remove-credits-from-a-daycare-booking.md): How to remove credits already assign to a booking - [Assign Daycare Credits to Past Bookings](https://help.kennelbooker.com/en/articles/6592805-assign-daycare-credits-to-past-bookings.md): On occasion you may need to assign credits to a booking that has already checkout and is unpaid - [Remove a pet from a Daycare Booking](https://help.kennelbooker.com/en/articles/6795314-remove-a-pet-from-a-daycare-booking.md) - [Daycare Organisation](https://help.kennelbooker.com/en/articles/7109626-daycare-organisation.md): Daycare Organisation, Pet Playstyles - [Check Out Linked Daycare Booking](https://help.kennelbooker.com/en/articles/8035851-check-out-linked-daycare-booking.md): How to checkout a linked daycare booking - [Manually Adjust Credits on a Customers Account](https://help.kennelbooker.com/en/articles/2930498-manually-adjust-credits-on-a-customers-account.md): Occasionally you may need to make a manual adjustment to the number of credits on a customers account by adding or removing credits. - [Daycare - Recurring and Multi-day Bookings](https://help.kennelbooker.com/en/articles/2660618-daycare-recurring-and-multi-day-bookings.md): How to add recurring or multi-day daycare bookings into the system - [Board and Train](https://help.kennelbooker.com/en/articles/4918989-board-and-train.md): Setting up KennelBooker to handle your board and train bookings - [Training Classes and Courses](https://help.kennelbooker.com/en/articles/2627056-training-classes-and-courses.md): Setting up training courses - [Delete or Cancel a Training Course](https://help.kennelbooker.com/en/articles/8255671-delete-or-cancel-a-training-course.md) - [Walk Time Durations](https://help.kennelbooker.com/en/articles/8058075-walk-time-durations.md) ## Customers & Pets - [Block Customer](https://help.kennelbooker.com/en/articles/6116886-block-customer.md): How to block a customers access to the online booking system - [How to know if a customer has an online account setup?](https://help.kennelbooker.com/en/articles/2321056-how-to-know-if-a-customer-has-an-online-account-setup.md): Quickly check to see if a customer has registered for an online account. - [Adding Wallet Funds \(Account Credit\) to a Customer's Account](https://help.kennelbooker.com/en/articles/2282730-adding-wallet-funds-account-credit-to-a-customer-s-account.md): Adding credit to a customers account, and how to apply it to a booking. - [Send an Invoice to a Customer](https://help.kennelbooker.com/en/articles/2282510-send-an-invoice-to-a-customer.md): Send customers an email with their statement of outstanding payments owed. How to send customers an Invoice. - [Add and Edit Vet Details](https://help.kennelbooker.com/en/articles/2492206-add-and-edit-vet-details.md): This article shows you how to add and edit vets in KennelBooker - [Adding notes to a Customers file](https://help.kennelbooker.com/en/articles/2321034-adding-notes-to-a-customers-file.md): Adding notes to a customers file - [Checkout multiple bookings for a customer](https://help.kennelbooker.com/en/articles/3656719-checkout-multiple-bookings-for-a-customer.md): If you have multiple unpaid/checked-in bookings for a customer you can group them all into one invoice. - [Troubleshooting Customer Login Problems](https://help.kennelbooker.com/en/articles/5847435-troubleshooting-customer-login-problems.md): How to help your customers to log into your online booking portal - [Customer History Page](https://help.kennelbooker.com/en/articles/2321030-customer-history-page.md): If you need to look up something quickly on a customers record you can normally find that information on the customers history page. - [Record Emergency Contact Info](https://help.kennelbooker.com/en/articles/2320958-record-emergency-contact-info.md): You can record emergency contact information on the customers profile page. - [Delete or Archive a Customer](https://help.kennelbooker.com/en/articles/2319275-delete-or-archive-a-customer.md): How do I delete a customer? How do I archive a customer record? - [Cancel or Delete customers future bookings.](https://help.kennelbooker.com/en/articles/2320670-cancel-or-delete-customers-future-bookings.md): How to remove all bookings added to the system for a customer! - [Merging Duplicate Customers](https://help.kennelbooker.com/en/articles/2321053-merging-duplicate-customers.md): If you have multiple records in the system for a customer, you can merge records to tidy up your database - [Uploading Documents to Customer and Pet Records](https://help.kennelbooker.com/en/articles/2320607-uploading-documents-to-customer-and-pet-records.md): KennelBooker lets you add documents to customer and pet records. - [Send Registration Email to Customers](https://help.kennelbooker.com/en/articles/7434778-send-registration-email-to-customers.md): Once your customer accounts have been added to KennelBooker you can send everyone a welcome/registration link to create an online account - [Adding a Pet to a Customer](https://help.kennelbooker.com/en/articles/2319324-adding-a-pet-to-a-customer.md): How do you add pets to a customers profile? - [Adding notes to a Pets file](https://help.kennelbooker.com/en/articles/2321040-adding-notes-to-a-pets-file.md): Adding notes to a pets file - [Add a picture to the pets profile](https://help.kennelbooker.com/en/articles/2320550-add-a-picture-to-the-pets-profile.md): How do I add a picture to the pets profile - [Deleting or Archiving a Pet](https://help.kennelbooker.com/en/articles/2319432-deleting-or-archiving-a-pet.md): How do i delete a pet from the system? How do I archive a pet from the system - [How to add additional breeds](https://help.kennelbooker.com/en/articles/2320528-how-to-add-additional-breeds.md): KennelBooker lets you add additional pet breeds into the system to supplement the list that we automatically create. - [Adding new Vaccination Types](https://help.kennelbooker.com/en/articles/2319381-adding-new-vaccination-types.md): How to I add vaccination types into KennelBooker? - [Move a pet from one customer to another](https://help.kennelbooker.com/en/articles/8765255-move-a-pet-from-one-customer-to-another.md) ## Payments & Credit - [Using Monetary Credit on Bookings](https://help.kennelbooker.com/en/articles/6744855-using-monetary-credit-on-bookings.md) - [Adding Payment Types](https://help.kennelbooker.com/en/articles/5485929-adding-payment-types.md): How to add additional payment types into your account - [Allocate Payments to a Booking or Bookings](https://help.kennelbooker.com/en/articles/7029554-allocate-payments-to-a-booking-or-bookings.md): Allocate manual payments or bank transfer payments - [Recording Manual Payments](https://help.kennelbooker.com/en/articles/2282721-recording-manual-payments.md) - [Discounts](https://help.kennelbooker.com/en/articles/2384985-discounts.md): Turning on Discounts feature and how to apply discounts to bookings - [COVID-19 - Booking Refund Questions](https://help.kennelbooker.com/en/articles/3797018-covid-19-booking-refund-questions.md) - [Setting up Online Payments \(Paystack - Africa\)](https://help.kennelbooker.com/en/articles/10232023-setting-up-online-payments-paystack-africa.md): How to set up online payments. Can I accept online payments? - [Move a Stripe payment from one booking to another](https://help.kennelbooker.com/en/articles/6574851-move-a-stripe-payment-from-one-booking-to-another.md) - [Create a custom Stripe payment link](https://help.kennelbooker.com/en/articles/6633099-create-a-custom-stripe-payment-link.md): Send the customer a new payment link - [Setting up Online Payments \(Stripe\)](https://help.kennelbooker.com/en/articles/2282725-setting-up-online-payments-stripe.md): How to set up online payments. Can I accept online payments? - [Stripe - Recurring Subscriptions](https://help.kennelbooker.com/en/articles/2834518-stripe-recurring-subscriptions.md): Set up recurring subscriptions on your Stripe account to charge customers for membership or daycare subscriptions. - [Cancelled Payments](https://help.kennelbooker.com/en/articles/6514159-cancelled-payments.md): My customer is clicking on a payment link but it is marked as cancelled -what does this mean? - [Stripe - How long does it take to get paid when using Stripe?](https://help.kennelbooker.com/en/articles/3438757-stripe-how-long-does-it-take-to-get-paid-when-using-stripe.md) - [Stripe - Terminal Setup - EFT POS](https://help.kennelbooker.com/en/articles/5846670-stripe-terminal-setup-eft-pos.md): How to set up your Stripe in person payment terminal - [Stripe/Online Payments - Issue Full or Partial Refunds to a Customer](https://help.kennelbooker.com/en/articles/2632130-stripe-online-payments-issue-full-or-partial-refunds-to-a-customer.md): How to refund a Stripe payment from within KennelBooker - [Stripe - Mail Order and Telephone Orders \(MOTO\)](https://help.kennelbooker.com/en/articles/3351689-stripe-mail-order-and-telephone-orders-moto.md): Enable MOTO on your Stripe account. - [Stripe - Setting a Publishable Key](https://help.kennelbooker.com/en/articles/6021004-stripe-setting-a-publishable-key.md): How to retrieve your Stripe publishable key so you can enter it into your KennelBooker account so you can accept Discover Cards. - [BBPOS Wise PosE - Terminal Connection Issue](https://help.kennelbooker.com/en/articles/12182430-bbpos-wise-pose-terminal-connection-issue.md) - [Stripe - Enable Receipts](https://help.kennelbooker.com/en/articles/14285520-stripe-enable-receipts.md): How to enable automated receipts from Stripe when customers make a payment - [PayPal - Integration Settings](https://help.kennelbooker.com/en/articles/3017090-paypal-integration-settings.md): How to get PayPal API username, password and signature information - [PayPal - Errors - Security header is not valid](https://help.kennelbooker.com/en/articles/3167358-paypal-errors-security-header-is-not-valid.md): What happens when I get the following error when using the PayPal integration - 100002 Security error - Security header is not valid ## Products & Sales - [Adding Products to KennelBooker](https://help.kennelbooker.com/en/articles/2282768-adding-products-to-kennelbooker.md): Add products to KennelBooker, add products to bookings or create standalone sales for customers just wishing to purchase products. - [Add Product to Booking](https://help.kennelbooker.com/en/articles/2315354-add-product-to-booking.md): How to add products to your bookings - [Remove Product from a Booking](https://help.kennelbooker.com/en/articles/3497648-remove-product-from-a-booking.md): How to remove a product from a Booking - [Add a Thermal Printer & Cash Drawer](https://help.kennelbooker.com/en/articles/2321114-add-a-thermal-printer-cash-drawer.md): Add a thermal receipt printer and cash drawer to your KennelBooker setup. ## Marketing - [Create a new marketing campaign](https://help.kennelbooker.com/en/articles/2282760-create-a-new-marketing-campaign.md): Create a campaign to mass email or SMS your customers about important information, such as Upcoming Holidays, or Special Offers - [Contact all Customer with Bookings](https://help.kennelbooker.com/en/articles/3181623-contact-all-customer-with-bookings.md): Sometimes you may need to contact all of your customers with pets onsite with emergency information. ## Emails & SMS - [Email & SMS](https://help.kennelbooker.com/en/articles/2282769-email-sms.md) - [Change the From Email Address](https://help.kennelbooker.com/en/articles/2282770-change-the-from-email-address.md): Change the email address from which KennelBooker sends emails from on your behalf. - [Image Gallery](https://help.kennelbooker.com/en/articles/9241916-image-gallery.md) - [ComReg Sender Id](https://help.kennelbooker.com/en/articles/11751886-comreg-sender-id.md) ## Integrations - [QuickBooks - Setting up the Integration](https://help.kennelbooker.com/en/articles/2392343-quickbooks-setting-up-the-integration.md): How to set up then KennelBooker QuickBooks Integration - [Common QuickBooks Errors](https://help.kennelbooker.com/en/articles/7904485-common-quickbooks-errors.md): Solutions to common errors with the QuickBooks Integration - [Mark Bookings as Sent to QuickBooks](https://help.kennelbooker.com/en/articles/6417552-mark-bookings-as-sent-to-quickbooks.md): Mark bookings as already having been sent to QuickBooks - [QuickBooks - Managing Multiple Locations](https://help.kennelbooker.com/en/articles/6636624-quickbooks-managing-multiple-locations.md) - [Xero - Integration v2.0](https://help.kennelbooker.com/en/articles/3113831-xero-integration-v2-0.md): How to set up then KennelBooker Xero Integration \(updated Aug 2023\) - [Xero - Error: Payments can only be Made against Authorised Documents](https://help.kennelbooker.com/en/articles/5182969-xero-error-payments-can-only-be-made-against-authorised-documents.md) - [Mark Bookings as Sent to Xero](https://help.kennelbooker.com/en/articles/6417539-mark-bookings-as-sent-to-xero.md): Mark bookings as already having been sent to Xero - [Xero sync error: Payment amount exceeds the amount outstanding on this document](https://help.kennelbooker.com/en/articles/8131124-xero-sync-error-payment-amount-exceeds-the-amount-outstanding-on-this-document.md) - [Unmark Bookings as Sent to Xero](https://help.kennelbooker.com/en/articles/8159999-unmark-bookings-as-sent-to-xero.md) - [Xero Error - The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes.](https://help.kennelbooker.com/en/articles/8166631-xero-error-the-contact-with-the-specified-contact-details-has-been-archived-the-contact-must-be-un-archived-before-creating-new-invoices-or-credit-notes.md) - [Error: Account code or ID must be specified](https://help.kennelbooker.com/en/articles/8238145-error-account-code-or-id-must-be-specified.md) - [Xero sync error: The contact number KB?????? is already assigned to another contact. The contact number must be unique across all contacts.](https://help.kennelbooker.com/en/articles/10511655-xero-sync-error-the-contact-number-kb-is-already-assigned-to-another-contact-the-contact-number-must-be-unique-across-all-contacts.md) - [Xero sync error: Email address must be valid](https://help.kennelbooker.com/en/articles/10511687-xero-sync-error-email-address-must-be-valid.md) ## Data Import - [Uploading existing Customer data](https://help.kennelbooker.com/en/articles/2369648-uploading-existing-customer-data.md): How can I get my data entered into KennelBooker? - [Moving from KennelSuite](https://help.kennelbooker.com/en/articles/3638472-moving-from-kennelsuite.md): Transferring your data from KennelSuite - [Moving from KennelConnection](https://help.kennelbooker.com/en/articles/3607282-moving-from-kennelconnection.md): Transferring your data from KennelConnection ## Reports - [View Scheduled and Non-Scheduled Services](https://help.kennelbooker.com/en/articles/6092352-view-scheduled-and-non-scheduled-services.md) - [Finding Boarding Bookings with no runs/rooms allocated](https://help.kennelbooker.com/en/articles/6093315-finding-boarding-bookings-with-no-runs-rooms-allocated.md): How to identify any boarding bookings which have no rooms allocated to them for the booking duration. ## System Update Log - [2024 September Update](https://help.kennelbooker.com/en/articles/9918090-2024-september-update.md) ## Trouble Shooting - [Turn of HEIC Image Format](https://help.kennelbooker.com/en/articles/10047376-turn-of-heic-image-format.md)