Free nights (also called boarding credits) let you give or sell customers nights of boarding that are then taken off the price of their boarding bookings as needed. You add free nights to the customer's account, and they're used up when you apply them to a booking, when you use them at check-out, or when the customer redeems them while booking online. If you charge boarding by the day, KennelBooker calls them free days instead.

To use free nights you first switch the feature on in your boarding settings:

If you set up a loyalty reward that gives boarding free nights, KennelBooker switches Offer Free Nights on for you.

To take free nights off a customer's account, type a negative number, for example -2. The pop-up reminds you: "You can remove free nights by entering in a negative number eg -2".

KennelBooker takes those nights off the number of nights charged, recalculates the booking price and takes the nights off the customer's account. For example, a 7-night stay with 3 free nights applied is charged for 4 nights.

To give free nights back to the customer, choose a negative number (for example -1 to remove one free night from the booking), or choose 0 to remove all the free nights from the booking. Click Save. The nights go back on the customer's account and the price is recalculated.

When you check out a boarding booking for a customer who has free nights, the check-out screen asks "Customer has [number] Free Nights use [drop-down] days/nights for this booking?". Choose how many to use and click Use Free Nights. KennelBooker recalculates the price before you finish the check-out and takes the nights off the customer's account.

When a customer with free nights on their account makes a boarding booking in your online booking portal or app, the booking form shows Redeem Boarding Credits (with your own name for boarding) and "Number of credits remaining" with their balance. They choose how many to use from the drop-down. When the booking is made, KennelBooker applies those free nights to the booking, recalculates the price and takes them off their account. The new booking email you receive shows the free nights used.

There isn't a product or package that adds free nights automatically when it's bought. To sell free nights, create a product in KennelBooker that you sell yourself or that customers can buy online. Once you've received the sale, add the nights to the customer's account by hand with Add Free Nights.

Every change to a customer's free nights is recorded. Open the customer's history page (click the Bookings count on the customer's page), then open Free Days/Nights History. It lists each addition and use with the Reference, Booking, Date, Amount and Reason, for example nights used on a booking in the online portal.

Switch on Offer Free Nights in your KennelBooker boarding settings, then open the customer's page, click Add Free Nights, type the number of nights and click Add/Remove. Then apply them on their boarding booking in the Booking Details panel, or let them redeem them when they book online.

On the KennelBooker customer page, click Add Free Nights, type a negative number such as -2 in Number, and click Add/Remove. The customer's free nights go down by that number.

Yes. When a KennelBooker customer with free nights makes a boarding booking in the online portal or app, they see Redeem Boarding Credits with their balance and can choose how many to use. The nights come off the booking price and their account when the booking is made.

KennelBooker doesn't return free nights to the customer's account when a booking is cancelled. Add them back by hand: open the customer's page, click Add Free Nights, type the number and click Add/Remove.

Yes, but the nights aren't added automatically. Sell a product in KennelBooker, and once it's paid, add the nights to the customer's account with Add Free Nights on their customer page.

No. KennelBooker free nights only come off boarding bookings. For daycare, use daycare credits, which work in a similar way.

Yes. When you check out a boarding booking for a KennelBooker customer who has free nights, the check-out screen lets you choose how many to use and click Use Free Nights. The price is recalculated before you finish.

Yes. Open the KennelBooker customer's history page by clicking the Bookings count on their customer page, then open Free Days/Nights History. It lists every addition and use, with the booking reference, date, number of nights and reason.

Yes. A KennelBooker loyalty reward can be a number of free boarding nights. When the reward is claimed, the nights are added to the customer's free nights balance.

KennelBooker uses your boarding pricing setting: if you charge boarding by the day, free nights are shown as free days. They work the same way.

Offer Free Nights is switched off. Go to Settings, open your boarding settings, switch on Offer Free Nights in the Boarding Settings section and click Save.

The drop-down on a KennelBooker boarding booking only goes up to the number of free nights the customer has left on their account. Add more on the customer's page with Add Free Nights if you need to.

Cancelling doesn't return free nights. Add the nights back to the customer's account with Add Free Nights on their customer page, then apply them to the new booking.

Check Free Days/Nights History on the customer's history page (click the Bookings count on their customer page) to see every change and its reason. If it still doesn't add up, contact us through the chat in your account with the customer's name and the booking references involved.