When you put your prices up in KennelBooker, new bookings use the new prices straight away, but bookings, packages and subscriptions already in the system keep the price they had. This article goes through each service and explains how to change the price and, where it's possible, how to update bookings that are already made.
Boarding bookings
Boarding prices are your rates in Settings > Boarding, section Boarding Rates (both use your own name for boarding). You can change a rate's Standard Price directly, or add new rates for a new year and keep the old ones for bookings already made. We have a full guide to both on the following help page: Pricing - Changing your rates / Increasing your prices.
To update boarding bookings that are already in the system, click Update Future Unpaid Booking Prices (Base Booking Cost) at the bottom of the Boarding Rates section. It recalculates boarding bookings that haven't checked in yet and are still unpaid, using your current rates. It only changes the base booking cost: extras already on those bookings keep their price.
If you use a custom pricing algorithm for your pricing, please contact support to request changes.
Daycare bookings
If you need to change the price you charge for daycare, you can do this on your daycare settings page (Settings, then your daycare name in the settings menu), in the Rates & Pricing section. To update the cost of future daycare bookings already in the system, click Update Future Unpaid Booking Prices on the same page. The system goes through your future daycare bookings and updates the price of the unpaid ones. When it's finished, the button says how many bookings were updated.
It isn't possible to add a daycare price that only applies from a certain date. Change the price on the day you want the new price to start.
Walk bookings
Walk prices are the rates on your walk settings page (Settings, then your walk name in the settings menu), in the Rate section. Click Edit on a rate to change its price, or Add New Rate to add a new one. To update the cost of walk bookings already in the system, click Update Future Unpaid Booking Prices in the same section. The system goes through your walk bookings that haven't happened yet and updates the price of any unpaid ones. The button says Completed! when it's done.
Drop-in bookings
Drop-in prices work the same way as walks: change the rates on your drop-in settings page and click Update Future Unpaid Booking Prices on that page to update unpaid drop-in bookings already in the system.
Other services
Grooming, training, home stay and other services don't have an Update Future Unpaid Booking Prices button. Change their prices on their settings pages; new bookings use the new prices, and bookings already in the system keep their price unless you change it on the booking.
Additional services (extras)
If you change the price of an additional service, the new price is used the next time the service is added to a booking. It isn't updated on services already added to current or future bookings. None of the Update Future Unpaid Booking Prices buttons change extras either. To charge the new price on an existing booking, remove the service from the booking and add it again.
Daycare, walk and training packages (credits)
To change the price of a credits package, go to Settings > Packages & Credits, click Edit on the package, change the Price and click Save. Anyone who buys the package after you change the price is charged the new price. Customers who already bought it keep their credits.
You can change the number of Credits in the same way. Customers who already bought the package keep the credits they bought; the new number applies to purchases from then on.
Subscriptions
It isn't possible to change the price of a subscription once it has been created. Subscriptions are created in Stripe, and the Packages & Credits page says so: "once it exists the price cannot be edited here". To change a subscription price:
Create a new subscription at the new price in Settings > Packages & Credits, Subscriptions section, with Create Subscription on Stripe.
For each customer on the old subscription, cancel their old subscription and start the new one from the Subscriptions panel on their customer profile. Starting it charges the card on file.
Once no one is on the old subscription, you can remove it with Cancel and Delete.
Be careful with Cancel and Delete: it warns "Customers on it stop being billed and lose any credits it was topping up. This cannot be undone."
Managing price increases: frequently asked questions
Do existing bookings change when I put my prices up?
No, not on their own. In KennelBooker, new bookings use your new prices and existing bookings keep their price. For boarding, daycare, walks and drop-ins, use that service's Update Future Unpaid Booking Prices button to reprice unpaid future bookings.
Which bookings does Update Future Unpaid Booking Prices change?
KennelBooker's Update Future Unpaid Booking Prices buttons only reprice bookings that are still unpaid and haven't happened (or checked in) yet. Checked-in, checked-out and paid bookings keep their price.
Are customers told when their booking price goes up?
No. Updating booking prices in KennelBooker doesn't email or text the customer. If you want them to know, send them a message yourself.
Can I set new prices to start from a future date?
Not automatically. KennelBooker has no start date for a price. For boarding, walks and drop-ins you can add new rates (for example "Large dog 2027") and use them for bookings in the new period. For daycare, change the price on the day you want it to start.
Can I undo a price update?
No. There's no undo for KennelBooker's Update Future Unpaid Booking Prices buttons. Put the old prices back and click the button again, or change individual bookings by hand.
Does putting up the price of an extra change bookings that already have it?
No. A new price for a KennelBooker additional service only applies when the service is next added to a booking.
If I change a package price, do customers who already bought it pay more?
No. A new KennelBooker package price only applies to packages bought after the change. Customers keep the credits they already bought.
Can I change the price of a subscription?
No. A KennelBooker subscription's price can't be changed once it's created in Stripe. Create a new subscription at the new price and move your customers onto it from their customer profiles.
What about holiday or peak prices?
KennelBooker peak prices are set on each rate (Peak Price (Mid Season) and Peak Price (High Season)) and charged on your peak dates. See "Pricing - Holiday and Peak Pricing".
Managing price increases: common problems
I changed my prices but a booking still shows the old price
KennelBooker doesn't reprice existing bookings when you change a price. Use the service's Update Future Unpaid Booking Prices button (boarding, daycare, walks and drop-ins), or change the price on the booking. Paid, checked-in and checked-out bookings aren't changed by the button.
There's no Update Future Unpaid Booking Prices button for grooming
KennelBooker only has the button for boarding, daycare, walks and drop-ins. For other services, change the price on each booking that needs it.
The extras on a booking still have the old price
The KennelBooker Update Future Unpaid Booking Prices buttons don't change extras. Remove the additional service from the booking and add it again to charge the new price.
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