From time to time you may need to remove or cancel grooming/universal slots that you have available in the system. To do this firstly click into the main settings page and then from the left hand menu click on either the Grooming Slots or the Universal Slots settings page. These use your own names if you've renamed grooming or universal.
How to delete individual grooming or universal slots
The settings page shows the slots for one week. Use the arrows or the week drop-down to change week. Slots with no booking are blue and have a tick box beside them. Booked slots are yellow and have no tick box.
Tick the box for each slot you want to remove. You can tick one slot or several.
Click Delete the ticked slots.
Confirm the message "Delete the ticked slots?".
You can only tick slots in the week on screen, so delete them a week at a time.
How to delete every unbooked slot
Delete every unbooked slot removes all the slots with no booking on them, in every week. On the Universal Slots page it's beside Delete the ticked slots. On the Grooming Slots page it's further down, under Remove all unbooked slots (in bulk). You'll be asked to confirm, and this can't be undone.
Extra ways to remove grooming slots in bulk
The Grooming Slots page has two more options. They aren't on the Universal Slots page.
Remove slots in bulk
This removes grooming slots that match a set pattern, for example every Monday at 9am for six weeks.
In the week view, go to the week you want to start from.
Under Remove slots in bulk, enter the Time of the slots. You must fill this in.
Enter the Title if the slots have one, and choose the groomer if the slots have one. These must match the slots exactly.
Tick the Days, and choose For how many weeks.
Click Delete Matching Slots. The page tells you how many slots matched and how many were deleted.
Clear Everything
This removes unbooked grooming slots from a date onwards. Under Clear Everything, choose the From Date and, if you want, a groomer, then click Delete All From this Date Onwards.
Deleting grooming and universal slots: frequently asked questions
Can I delete a slot that has a booking on it?
No. A grooming or universal slot with a booking on it is never removed by these buttons. You have to cancel the booking first.
Can I undo deleting a grooming or universal slot?
No. Deleted slots can't be restored. To put one back, add it again under Open New Slots on the same page.
Are customers told when I delete a slot?
No. Deleting a grooming or universal slot sends nothing to customers. The slot just stops being offered online.
Can I hide a slot from customers without deleting it?
Yes, when you add the slot. Tick Do not show these slots in the online portal under Open New Slots to keep it for staff to book by hand.
Deleting grooming and universal slots: common problems
A slot has no tick box
The slot has a booking on it. Booked grooming and universal slots are yellow and have no tick box. Cancel the booking first if you need to remove the slot.
Delete Matching Slots says 0 slots matched
The details must match the grooming slots exactly: Time, Title and groomer. If the slots have a title, enter it. Also check you're on the right starting week in the week view. If no day is ticked, the page shows "No Days Selected".
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