Localisation in KennelBooker covers your country, currency, time zone, date format, number format and clock, plus the language staff and pet parents see. When you set up your KennelBooker account, these settings are filled in for you based on the country you choose. You can change them at any time in your settings.
Where to find the localisation settings in KennelBooker
The localisation settings are in the Time & Date Settings panel. Go to Settings > Main Settings and scroll to Time & Date Settings, or click here to go straight to it.
The language is chosen separately: staff use the Language (beta) dropdown at the bottom of the left menu, and pet parents use the Language dropdown in the online booking portal's menu. See "Languages in KennelBooker" below.
Time & Date Settings in KennelBooker
The Time & Date Settings panel has these settings. Click Update Details at the bottom of the panel to save any changes.
Country: the country your business is in.
Currency: the currency KennelBooker shows on your prices.
Time Zone: your time zone as an offset from GMT, for example GMT -5:00 or (GMT). Current Time under it shows the time KennelBooker is using for your account, so you can check it's right.
Date Format: mm/dd/yyyy, dd/mm/yyyy or yyyy-mm-dd.
Calendar Start Date: whether calendars start the week on Sunday or Monday.
Decimal Format: Comma Format 1,000.00 or Dot Format 1.000,00.
Use 24 Hour Clock (Online Portal Only): shows times in the online booking portal as 24-hour times (for example 17:00 instead of 5pm). As the label says, it changes the online booking portal only.
The time zone is a fixed offset, so KennelBooker doesn't move your times forward or back automatically when the clocks change. For more information, see Daylight Savings Time.
Languages in KennelBooker
KennelBooker can be shown in these languages: Croatian, Danish, Dutch, English, French, French Canadian, German, Italian, Japanese, Lithuanian, Luxembourgish, Norwegian, Serbian, Spanish and Swedish.
How pet parents choose a language in the online booking portal
Pet parents choose their language from the Language dropdown in the online booking portal's menu. The portal reloads in that language. KennelBooker doesn't pick the language from the pet parent's browser settings, so a pet parent who wants another language needs to choose it from the dropdown.
How staff choose a language in the KennelBooker app
Staff choose their language from the Language (beta) dropdown at the bottom of the left menu. The page reloads in that language. As the note under the dropdown says, some pages still need to be translated, so a few pages may stay in English.
Changing service names and other wording in KennelBooker
You can change the names KennelBooker uses for your services, rooms and other things on the Customize Text page. Go to Settings > Customize Text (the page is headed Wording), or click here. It covers, for example:
What do you call your services: your names for boarding, daycare, grooming, training and your other services.
What you call your rooms (runs, kennels, suites and so on) and your room sizes.
Daycare, nightcare and training duration names.
Vaccination wording in emails, payment types, document types, activity types, temperaments and health statuses.
Everything else, such as what your tax and your company number are called.
Related articles
Localisation: frequently asked questions
How do I change the currency in KennelBooker?
To change your currency in KennelBooker, go to Settings > Main Settings, scroll to Time & Date Settings, choose the new currency from the Currency dropdown and click Update Details.
How do I change the date format from US to UK (or the other way round)?
To change the date format in KennelBooker, go to Settings > Main Settings > Time & Date Settings and choose mm/dd/yyyy (US style), dd/mm/yyyy (UK and Irish style) or yyyy-mm-dd from the Date Format dropdown, then click Update Details.
Can I make the calendar start on a Sunday or a Monday?
Yes. In KennelBooker, go to Settings > Main Settings > Time & Date Settings, choose Sunday or Monday in Calendar Start Date, and click Update Details.
Does the 24 hour clock setting change the staff side of KennelBooker?
No. The Use 24 Hour Clock (Online Portal Only) setting in KennelBooker changes how times are shown in the online booking portal that pet parents use. It doesn't change the staff app.
Does KennelBooker change the time automatically when the clocks go forward or back?
No. The KennelBooker Time Zone setting is a fixed offset from GMT. When the clocks change, check Current Time in Settings > Main Settings > Time & Date Settings and change the Time Zone if needed. See the Daylight Savings Time article for more.
Which languages can pet parents use in the online booking portal?
The KennelBooker online booking portal's Language dropdown offers Croatian, Danish, Dutch, English, French, French Canadian, German, Italian, Japanese, Lithuanian, Luxembourgish, Norwegian, Serbian, Spanish and Swedish.
Does the portal pick the pet parent's language automatically?
No. The KennelBooker online booking portal doesn't read the language from the pet parent's browser. Pet parents choose it from the Language dropdown in the portal's menu.
Can my staff use KennelBooker in another language?
Yes. Each member of staff can choose a language from the Language (beta) dropdown at the bottom of the KennelBooker left menu. Some pages haven't been translated yet, so they stay in English.
Are the service names I typed on Customize Text translated?
No. The names you type on the KennelBooker Customize Text (Wording) page, such as your name for boarding or your rooms, are shown exactly as you typed them, whichever language is chosen.
Can I add a language that isn't on the list?
Not yourself. KennelBooker only offers the languages in the Language dropdown, and a new language has to be added by KennelBooker support. If you need another language, contact support.
Does KennelBooker remember the language I chose?
Only for the current session. The language chosen from the Language dropdown (pet parents) or the Language (beta) dropdown (staff) isn't saved on the account, so when the session ends, for example after signing out, KennelBooker goes back to English. Choose the language from the dropdown again next time.
Localisation: common problems
Times in KennelBooker are an hour out
KennelBooker uses the Time Zone in Settings > Main Settings > Time & Date Settings, which is a fixed offset from GMT. After the clocks change, or if the time zone set when your account was created isn't right for you, choose the correct offset and click Update Details. Current Time under the Time Zone shows the time KennelBooker is using.
Prices show the wrong currency symbol or the wrong decimal separator
In KennelBooker, the currency symbol comes from the Currency setting, and the separators come from Decimal Format (Comma Format 1,000.00 or Dot Format 1.000,00). Both are in Settings > Main Settings > Time & Date Settings. Change them and click Update Details.
I changed a setting but nothing changed
The KennelBooker Time & Date Settings panel only saves when you click Update Details at the bottom of the panel. Make the change again and click Update Details.
Some pages are still in English after I changed the language
The KennelBooker staff language option is in beta, and some pages haven't been translated yet. Those pages stay in English. Your own wording from Customize Text is also shown as you typed it.
The 24 hour clock setting didn't change times on my screens
Use 24 Hour Clock (Online Portal Only) only changes the KennelBooker online booking portal that pet parents use. Log in to the portal to see the change.