Occasionally a customer may need to make a modification to a booking to remove a pet from the booking. You can easily do this without needing to cancel and re-add the booking. You do it on the booking's Rates/Runs page, which is also where you add a pet.
How to remove a pet from a boarding booking
When viewing the booking just click into the Rates/Runs link from the left hand booking menu.
On the Rates/Runs page, click the red Delete button beside the pet, then click OK at the message "Are you sure you want to delete this pet?".
The pet comes off the booking straight away. You don't need to click Update Booking.
What happens after you remove a pet from a boarding booking
The booking price is recalculated for the pets that are left. Board and train bookings are the exception: they keep their package price.
The pet's run (room, kennel or unit) is freed up. If the pet was sharing, the other pet stays in the run.
Any additional services assigned to that pet stay on the booking, with no pet against them. Delete them on the booking's Additional Services page if they're no longer needed.
Payments aren't changed. If the customer has now overpaid, you'll need to deal with the difference yourself.
The pet parent isn't emailed about the change.
How to add a pet to a boarding booking
On the Rates/Runs page, click the green Add Pet button.
Choose the pet in Pet Name and click Add. The list shows this customer's pets.
Choose the run and the rate for the new pet.
Leave Update Price on and click Update Booking.
Removing a pet from a boarding booking: frequently asked questions
What if it's the only pet on the booking?
If it's the only pet on a boarding booking, cancel the booking instead of removing the pet. Open the booking and click the orange Cancel button, so that you can record the reason and deal with any payment.
Does this work for daycare bookings?
No. These Rates/Runs steps are for boarding bookings. Daycare has its own steps: see Remove a pet from a Daycare Booking.
Does removing a pet from a boarding booking change linked daycare or grooming bookings?
No. Removing a pet from a boarding booking only changes that boarding booking. Open any linked daycare or grooming booking to change it separately.
Can I put a pet back after deleting it from the booking?
Yes. To put a pet back on a boarding booking, use Add Pet on the Rates/Runs page, choose the run and rate again and click Update Booking. Removing a pet from a booking doesn't affect the pet's profile.
Removing a pet from a boarding booking: common problems
The price is still wrong after removing a pet
Removing a pet recalculates the boarding price from your rates, but additional services stay on the booking. Check the booking's Additional Services page, then the rates on Rates/Runs. Board and train bookings keep their package price, so change that by hand.
The pet I want to add isn't in the list
The Pet Name list only shows pets on this customer's profile. Add the pet to the customer first, then click Add Pet again.
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