Board and Train (Board & Train) bookings are for pets that stay with you for a longer period, for example one or two months, while they're being trained. Instead of a nightly or daily charge, a Board & Train booking has a package rate with a fixed price and length, for example "1 Month Board and Train, $1000". Once you've set up your runs or rooms for standard boarding bookings, you can set KennelBooker up for Board & Train. You can rename Board & Train in your settings; this article uses the default name.
How to switch on Board & Train
Board & Train can be switched on in either of two places; both change the same setting:
Settings > Boarding: switch on Offer Board & Train ("Do you take pets in for Board and Train bookings...") and click Save.
Settings > Main Settings > Services Provided: switch on Board & Train and click Save.
Once Board & Train is switched on, a Board & Train page appears in the Settings menu under Boarding.
To let customers book Board & Train in the online booking portal, tick Book Online under Board & Train in Settings > Main Settings > Services Provided. Customers then see Board & Train as its own option next to Boarding.
How to set up Board & Train package rates
Go to Settings > Boarding > Board & Train.
In the Board & Train Rates section, click Add New Rate.
Enter the Rate Name (for example "4 Week Board and Train"), the Price and the Duration in Nights.
Click Save.
Add a rate for each package you offer. To change a rate, click Edit next to it; to remove one, open it and click Delete. Deleted rates can be seen with View Deleted Rates.
Board & Train booking settings
On Settings > Boarding > Board & Train, the Board & Train Booking Settings section has Show Checkout Date Field (Customer Portal):
Off (the default): when a customer books online, they choose the start date and the package, and KennelBooker sets the check-out date from the package's Duration in Nights.
On: customers also see a check-out date field and choose their own check-out date.
The same page has Board & Train Cancellation Settings (Enable Cancellation Fee, Auto Charge Cancellation Fee, Cancellation Fee Type). These work the same way as cancellation fees for other services; see the Cancellation Fees/Cancellation Charges article.
How customers book Board & Train online
In the online booking portal, the customer chooses Board & Train.
They pick their preferred start date and the package they want (the Duration list shows your package rates).
They submit the booking. It arrives in KennelBooker as a provisional booking, with the package price as the booking price.
Customers aren't asked to pay online when they book Board & Train. You take payment once you've confirmed the booking.
How to confirm a Board & Train booking
Open the provisional booking and confirm it.
Assign the pet to a run or room for the whole stay on the booking's Rates/Runs tab. If you've marked some runs as Board & Train only (the Board & Train Run Only switch on a run), those runs are offered when you allocate a Board & Train booking.
On the booking, check the Board and Train Rate is the right package, and choose the Trainer if you assign one. Save the booking.
When you choose or change the Board and Train Rate on a booking and save it, the booking price is set to that package's price.
How staff add a Board & Train booking
Start a new boarding booking from Add Booking.
Switch on Board & Train.
Choose the package in Board & Train Duration. The length of the stay is filled in from the package's Duration in Nights.
Continue the booking as normal. You don't need to pick a nightly rate for each pet.
You can also turn an existing boarding booking into a Board & Train booking by switching on Board & Train on the booking, choosing the Board and Train Rate and saving.
What Board & Train doesn't do
Board & Train doesn't charge per night. The booking price is the package price, plus any extras you add.
Customers can't pay online up front for Board & Train when they book in the portal.
Customers don't choose a run or room online. Staff allocate runs and rooms.
Board & Train rates are separate from your boarding rates. Changing a boarding rate doesn't change a package price.
Board & Train: frequently asked questions
How do I set up board and train packages?
To set up Board & Train packages, switch on Offer Board & Train in Settings > Boarding, then go to Settings > Boarding > Board & Train, click Add New Rate, enter the Rate Name, Price and Duration in Nights, and click Save.
Can customers book Board & Train online?
Yes. Tick Book Online under Board & Train in Settings > Main Settings > Services Provided. Customers choose a start date and a package, and the booking arrives as provisional for you to confirm.
Can customers choose their own check-out date for Board & Train?
Only if you switch on Show Checkout Date Field (Customer Portal) on Settings > Boarding > Board & Train. When it's off, the check-out date is set from the package's Duration in Nights.
Do customers pay online when they book Board & Train?
No. Board & Train bookings made in the online portal don't take a payment up front. Take payment after you've confirmed the booking.
Can I charge a cancellation fee on Board & Train?
Yes. Board & Train has its own Board & Train Cancellation Settings on Settings > Boarding > Board & Train, with Enable Cancellation Fee, Auto Charge Cancellation Fee and Cancellation Fee Type.
Can customers cancel Board & Train bookings online?
Only if you allow it: tick Cancel Online under Board & Train in Settings > Main Settings > Services Provided, or switch on Allow Online Cancellation for Board & Train in Settings > Online Booking Portal > Cancellation Settings.
Can I keep certain runs for Board & Train dogs?
Yes. Switch on Board & Train Run Only on the runs or rooms you keep for Board & Train. Those runs are then offered when you allocate a Board & Train booking.
Can I assign a trainer to a Board & Train booking?
Yes. A Board & Train booking has a Trainer list on the booking. Choose the trainer and save the booking.
Can I rename Board & Train?
Yes. Board & Train is the default name; if you rename it in your settings, your name is used on the settings pages, the booking screens and the online portal.
Board & Train: common problems
I can't see the Board & Train settings page
The Board & Train page only appears under Boarding in the Settings menu once Board & Train is switched on. Switch on Offer Board & Train in Settings > Boarding (or Board & Train in Settings > Main Settings > Services Provided) and click Save. Boarding must be switched on too.
Customers can't see Board & Train in the online portal
Tick Book Online under Board & Train in Settings > Main Settings > Services Provided and click Save. Also check you have at least one package rate on Settings > Boarding > Board & Train.
The package list is empty when booking
The package list shows the rates set up on Settings > Boarding > Board & Train. Click Add New Rate there and save at least one rate. Deleted rates aren't offered.
The booking price didn't change when I picked a package
The booking price is set to the package price when you change the Board and Train Rate on the booking and save it. Check the right package is selected and that you saved the booking. If the price still looks wrong, contact support with the booking reference.
Related articles