You can add photos of a pet (dog, cat or any other pet) to its pet profile in KennelBooker, so your staff know which pet is which. KennelBooker works on your smartphone, which is the quickest way to add pictures: open the pet's profile in your phone's browser and take or choose a photo there and then.
Where to add a pet picture
Pet pictures are in the Pets' Pictures panel on the pet's profile. To open the profile, go to the customer's record and click View next to the pet in their pet list, or click the pet's name on one of its bookings.
How to add a picture to a pet's profile
Open the pet's profile and find the Pets' Pictures panel.
Click Upload Image. On a phone or tablet you can take a photo or pick one from your gallery. On a computer, choose the photo file.
The picture uploads as soon as you've chosen it. There's no separate save button. It then shows in the Pets' Pictures panel.
Repeat to add more. Each pet can have up to six pictures.
Which pet pictures you can upload
File types: PNG, JPEG (.jpg or .jpeg), GIF, HEIC and HEIF. HEIC is the format iPhones use, so iPhone photos upload as they are.
Size: up to 20 MB per picture.
Number: up to six pictures per pet.
You don't need to shrink photos first. KennelBooker resizes each picture to fit within 960 x 720 pixels, saves it as a JPEG and makes a small thumbnail. It also turns photos the right way up and removes the camera details and location data stored in the photo.
How to delete a pet picture
In the Pets' Pictures panel, choose the picture in the drop-down list next to Delete Image. Pictures are listed as Image 1, Image 2 and so on, in the order they appear.
Click Delete Image.
The picture is removed straight away, with no confirmation, and can't be brought back. Upload it again if you deleted the wrong one.
Pet pictures added by pet parents
Pet parents can add a picture of their pet themselves in their online account. On the pet's page they click Add Picture and choose a photo, or Delete Image to remove it. Pet parents have one picture per pet: the picture they add becomes the first picture on the pet's profile, replacing the one that was there. Your staff get a Pet Image Added alert on the Alerts page when a pet parent adds a picture.
Pet pictures: frequently asked questions
How many pictures can I add to a pet's profile?
You can add up to six pictures to each pet's profile in the Pets' Pictures panel. To add another once there are six, delete one first with Delete Image.
Do I need to make my photos smaller before I upload them?
No. Pet pictures can be up to 20 MB, and KennelBooker resizes each one to fit within 960 x 720 pixels and saves it as a JPEG. You don't need to lower your phone camera's quality.
Can I upload photos from my iPhone?
Yes. Pet pictures can be PNG, JPEG, GIF, HEIC or HEIF files, so iPhone photos in HEIC format upload without converting them first. Open the pet's profile in your phone's browser and click Upload Image.
My photo was sideways on my phone. Will it upload sideways?
No. When you upload a pet picture, KennelBooker reads the photo's orientation and turns it the right way up.
Where do pet pictures show in KennelBooker?
Pet pictures show in the Pets' Pictures panel on the pet's profile, and the first picture shows as a small round photo next to the pet's name in the pet panel on its bookings.
Can pet parents see the pictures I add?
Pet parents see one picture of each pet in their online account: the first picture on the pet's profile. The other pet pictures you add are only shown to your staff.
Can pet parents upload a photo of their own pet?
Yes. In their online account, on the pet's page, pet parents click Add Picture. Their picture becomes the first picture on the pet's profile, and you get a Pet Image Added alert.
Can I change the order of the pet pictures?
No. Pet pictures can't be reordered. A new picture goes into the first free place, so to change which picture is first, delete Image 1 and upload the picture you want in its place.
Can I add a picture when I'm creating a new pet?
No. Save the new pet first, then open its pet profile and use Upload Image in the Pets' Pictures panel.
Can I get a deleted pet picture back?
No. A pet picture removed with Delete Image can't be restored. Upload the photo again.
Does a pet picture include where the photo was taken?
No. KennelBooker removes the location data and camera details from every pet picture when it's uploaded.
Pet pictures: common problems
"Please upload a PNG, JPEG, GIF, HEIC or HEIF image."
The file you chose isn't one of the picture types KennelBooker accepts. Choose a photo in PNG, JPEG, GIF, HEIC or HEIF format. Videos, PDFs and documents can't be added as pet pictures.
"The maximum image size is 20 MB."
The photo is bigger than 20 MB. Take the photo again at a lower size, or choose a smaller copy, and upload that.
"The image could not be read. It may be damaged or unsupported."
KennelBooker couldn't open the photo, even though its file name looks right. The file may be damaged, or it may be a different format renamed as a picture. Open the photo on your device, save or export it again as a JPEG, and upload that copy.
"The image could not be uploaded." or "The image could not be uploaded to storage."
The picture couldn't be saved. Try again in a minute. If it keeps happening, contact KennelBooker support with the pet's name, the customer's name and a screenshot of the message.
I uploaded a picture but it didn't appear
The pet probably has six pictures already, which is the most a pet can have. Delete one with Delete Image and upload the new picture again.
I can't find the Add Picture button
On the pet profile the button is now called Upload Image, in the Pets' Pictures panel. Add Picture is the name of the button pet parents see in their online account.
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