Out of the box, KennelBooker sends your emails (confirmations, reminders, receipts and so on) from our address, [email protected], with your From name (for example "Kate from Kate's Kennels") beside it in the inbox. When a customer clicks reply, the reply goes to your Reply-to address, for example [email protected].
If you have an email address at your own domain, such as [email protected], you can change the From address so your emails come from it. Changing the From address is only available on paid accounts.
Where to change the From email address
Click Settings in the main menu, then Email Settings in the settings menu on the left. The From address is in the first section, Who your emails come from, along with From name and Reply-to address.
The From address box is locked. You change it with the Request Change button beside it, because the address has to be confirmed with our email provider, Postmark, before emails can be sent from it.
Which email addresses can be used as the From address
The From address has to be an address at your own domain, such as [email protected]. Free mailboxes such as Gmail, Hotmail, Outlook, Yahoo, AOL, iCloud or me.com can't be used, because those providers don't allow other services to send email on their behalf. You can still use a free mailbox as your Reply-to address.
How to change the From email address
Go to Settings > Email Settings and find Who your emails come from.
Click Request Change beside From address.
In Change Default Email Address, read the notice, tick I agree and understand the above restrictions, enter the address in Requested Email Address and click Request Change.
Postmark, the company KennelBooker uses to send email, emails a confirmation link to that address. Open the email and click the confirmation link. Check your spam folder if you can't find it.
Go back to Settings > Email Settings and click Verify Request under Verification.
If Postmark has your confirmation, you'll see "Verified. Your booking confirmations and reminders will now be sent from" followed by your address, and the From address changes.
Until Verify Request succeeds, your emails keep coming from your current From address, so nothing stops sending while you wait.
What changing the From email address doesn't do
Changing the From address doesn't change the From name customers see in their inbox; set that in From name on the same page.
It doesn't work with free mailboxes (Gmail, Hotmail, Outlook, Yahoo and similar).
It isn't available on a free trial.
It doesn't change text messages; SMS uses the sender name in Settings > SMS Settings.
From email address: frequently asked questions
What email address do KennelBooker emails come from?
KennelBooker emails come from [email protected] unless you've changed the From address in Settings > Email Settings. Customers see your From name beside it.
Where do customer replies go?
While your KennelBooker emails come from [email protected], customer replies go to the Reply-to address in Settings > Email Settings. Use an address you actually read.
Can I use my Gmail or Hotmail address as the From address?
No. The KennelBooker From address must be an address at your own domain, such as [email protected]. You can put a Gmail or Hotmail address in the Reply-to address so replies reach you there.
Can I change the From address on a free trial?
No. Changing the From address in Settings > Email Settings is only available on paid accounts. Until then your emails come from [email protected] and replies go to your Reply-to address.
Do I need to contact support to change the From address?
No. You request the change yourself with Request Change in Settings > Email Settings, click the confirmation link Postmark emails you, then click Verify Request.
How long does it take to change the From address?
The From address changes as soon as you've clicked Postmark's confirmation link and then Verify Request in Settings > Email Settings.
From email address: common problems
"Email Address cannot be a public email domain"
You'll see "Email Address cannot be a public email domain, it must be a private email domain for example: [email protected]" when you request a Hotmail, Yahoo, Outlook, iCloud or other free mailbox. Use an address at your own domain instead.
"Agree by clicking the checkbox" or "Email cannot be blank"
In Change Default Email Address, tick I agree and understand the above restrictions and enter the address in Requested Email Address, then click Request Change again.
"We haven't had confirmation yet"
You clicked Verify Request before Postmark received your confirmation. Find the email from Postmark sent to your new address (check spam), click its confirmation link, then click Verify Request again.
"We couldn't reach our email provider just now"
KennelBooker couldn't check with Postmark at that moment. Nothing has changed; wait a minute and click Verify Request again.
I never got the confirmation email from Postmark
Check the spam or junk folder of the address you requested, and that the address was typed correctly. If it still hasn't arrived, contact support with the address you requested.
Related articles