The quickest way to issue a refund is to click into the customers booking, from the payments panel, just click on the Orange 'Issue Refund' button, you will then be transferred to the Payments page where you can issue a full or partial refund

Next to the payment you will see a box with the amount to refund and a 'refund' button, if you do not wish to refund the full payment amount you can adjust the amount to refund by changing the value in this input box, next click on the refund button and then confirm the refund in the pop-up box.

Stripe will then issue the refund back to the customers card, refunds can take up to 5 working days to reappear back on the customers card.

NOTE: If the refund option does not appear next to the payment record and the payment is marked as a deposit it means that you have enabled a setting on your account to prevent deposits from being refunded.

To issue a Stripe refund click on the 'payment icon (dollar sign)' in the main menu, you will then see a list of payment requests sent to your customers.
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To view payments that have been made, select the [Paid] option from the Payment Status filter drop-down list.​

Next to the payment you will see a box with the amount to refund and a 'refund' button, if you do not wish to refund the full payment amount you can adjust the amount to refund by changing the value in this input box, next click on the refund button and then confirm the refund in the pop-up box. 

Stripe will then issue the refund back to the customers card, refunds can take up to 5 working days to reappear back on the customers card.

NOTE: If the refund option does not appear next to the payment record and the payment is marked as a deposit it means that you have enabled a setting on your account to prevent deposits from being refunded.

To turn off this setting, click into the payment settings page in the settings area, and turn off the option called 'Disable refunds for deposits'