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Stripe - Issue Full or Partial Refunds to a customer
Stripe - Issue Full or Partial Refunds to a customer

How to refund a Stripe payment from within KennelBooker

Stephen avatar
Written by Stephen
Updated over a week ago

To issue a Stripe refund click on the 'payment icon (dollar sign)' in the main menu, you will then see a list of payment requests sent to your customers.

To view payments that have been made, select the [Paid] option from the Payment Status filer drop-down list.

Next to the payment you will see a box with the amount to refund and a refund button, if you do not wish to refund the full payment amount you can adjust the amount to refund by changing the value in this input box, next click on the refund button and then confirm the refund in the pop-up box. 

Stripe will then issue the refund back to the customers card, refunds can take up to 5 working days to reappear back on the customers card.

NOTE: If the refund option does not appear next to the payment record and the payment is marked as a deposit it means that you have enabled a setting on your account to prevent deposits from being refunded.

To turn off this setting, click into the payment settings page in the settings area, and turn off the option called 'Disable refunds for deposits'

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