Digital Booking Waivers

Add digital booking waivers to the online booking tool, and let you customers sign your waiver when setting up their account/add bookings!

Stephen avatar
Written by Stephen
Updated over a week ago


On our online booking tool you can get your customer to digitally sign their name on your booking waivers when setting up their account (if you have a general catch all waiver for all booking types) or you can make them sign a different waiver for each service you offer when they go to make a booking!

Customers without a online account can sign the waiver by clicking on a link that can be added to your booking confirmation email templates.

You can add Waiver into KennelBooker on the 'Online Tool' tab in the setting area, click on the Cogs icon in the main menu, then click on the 'Online Tool' tab. And go to the 'Online Booking Waivers' panel.

We will now add a new waiver into the system for Boarding Bookings. Click on the Add Waiver button, On the next screen enter you waiver text, choose you booking type, and Save the waiver.

Once added to the system, your new waiver will appear on the online system for signing. The customer must sign their name and agree the terms by clicking the checkbox and click the Agree button. Once a customer agrees to the terms they can proceed with their booking.

Once a waiver is signed you will see how many of a particular type of waiver has been signed in the settings area.

Booking Screen

When view the customers bookings you will see signed waivers highlighted at the top of the booking

If the customers does not have a waiver signed at the top of the booking screen, you can click at the [Sign Now] button to let the customer sign in store.

Customers Profile Page
Also if you click into the customers profile you can see when exactly the waiver was signed, and the associated IP Address. If you have a catch all "All Bookings" waiver, you can send the customer an email with a link to sign the waiver. This feature uses waiver email template if you need to the text within the template.

You can view the waiver by clicking into it to see there signature

if you need to change your waivers you can delete all signed waivers from the system easily by clicking into the settings page, opening up the waiver and clicking on the [Delete Signed Waivers] button.

Booking Confirmation Templates

In your booking confirmation templates all you need to do is add the following placeholder link,


Once added the system will swap this placeholder with a hyperlink to our digital booking waiver page, the waiver page includes your companies logo

Booking Specific Waivers

When setting up waivers you can set up one All Bookings waiver, which will be used for all bookings types. Or you can have a booking specific waiver for each booking type. If you have an All Bookings waiver customers will sign this when creating an account online or when they sign into the online system, but if you have booking specific waivers the customer will only sign these when making a booking for that particular type of booking.

Note: If you create booking specific waivers the customers will not see these if you have an All Bookings waiver set up, you will need to delete this waiver from the bottom of the edit waiver screen.

Did this answer your question?